Senior Business Analyst

Full Job Description

King County Metro’s Business Intelligence team is looking for an outstanding leader to fulfill the role of Senior Business Analyst.

The successful candidates will provide business intelligence, performance management, continuous improvement support and guidance to the Metro Transit Department and Divisions within.

The selected candidate will work with and lead teams that are responsible for performance management, data analysis, business process evaluation, analysis and strategy development that help determine impacts and promote positive outcomes in key focus areas such as reliability, cleanliness, safety, Finance, People, Operations, Sustainability and Equity and Social Justice.

They will utilize data to make decisions, develop actions and strategies that support the Department’s objectives to maximize efficiencies related to policy, organizational structure, process change, and service delivery efforts.

This role is primarily responsible for providing business intelligence and analytics support to improve Metro's efficiency, productivity, affordability, accessibility and focus on service excellence and equity and social justice through performance measurement and continuous improvement.

This position may lead studies and perform analytical and statistical analyses on a variety of complex, multi-dimensional issues impacting diverse programs, policies, systems, and processes.

As a Senior Business Analyst, you will work with and lead cross-functional, inter-disciplinary teams to help identify performance metrics, analyze problems and develop solutions to issues with significant impact to the Department and/or Division, County government and the community.

You will also work with leaders and managers in vision setting and strategic planning and provide Business Intelligence and process improvement guidance and training to contributors throughout the Department.

About the Business Intelligence TeamThe Business Intelligence Team falls within Metro's Finance & Administration division.

Metro's Finance and Administration division supports other Metro divisions and department leadership by providing consistent and cross-functional enterprise-wide support services to advance Metro's strategies and targets through evidence-based management.

The Business Intelligence team serves this function by developing data structures through the development of a data warehouse and the creation of data products such as data visualization, analytics and tool development.

The Business Intelligence team also drives the growth of business literacy throughout the organization by developing a data-based business review process focused on performance and continuous improvement.

Position Info: This recruitment will be used to fill one (1) Special Duty Assignment/Term Limited Temporary (SDA/TLT) Senior Business Analyst classification vacancy.

The SDA/TLT is anticipated to last until December 5, 2027, and may be extended.

In addition, this selection process may be used to generate an eligibility list for future Special Duty Assignment (SDA), Term Limited Temporary (TLT), and Career Service (CS) vacancies that may occur in this classification within this workgroup.

The eligibility list will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Requirements

Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees.

In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of this work.

This position is comprised of the following core duties:

• Work with and lead cross-functional teams to identify performance metrics, analyze complex problems, and develop actionable solutions.
• Support strategic planning and vision-setting with department leaders and Subject Matter Experts.
• Deliver business intelligence and process improvement guidance and support across the organization.
• Develop and maintain data sharing platforms or portals
• Provide guidance and support with designing, developing, implementing, and maintaining reporting tables, metrics, and reports that drive key business decisions using third party BI applications
• Provide guidance with and/or prepare performance dashboards, regular performance reports, and summaries of results and interpretations of findings for a wide range of audiences including agency leadership, employees, and community representatives.
• Utilize excellent verbal and written communication skills in order to interact professionally with diverse groups, senior leaders, managers, subject-matter experts, and convey technical information to non-technical users.
• Maintain system data and system integrity by evaluating and coordinating the correction of system problems, developing solutions, and resolution documentation.
• Develop, maintain, and update MS Teams and SharePoint systems and applications.
• Research, design, data map, develop, test, implement, train and document enterprise application systems, BI reports, application modifications, business process improvements, system configuration changes, and other related application functions.
• Lead multidisciplinary teams to carry out complex studies and analyses to define business requirements and alternative options for improvements for a variety of operational, procedural, and management issues.
• Act as consultant and primary advisor to all levels of management across division and department lines; serve as expert technical resource for cross-functional, inter-departmental projects and project teams.

Support business teams in identifying and delivering significant and quantifiable business process improvements through the application of process improvement methodologies such as Lean and Six Sigma.

Initiate and lead problem solving efforts, working closely with internal and external stakeholders.

• Engage line/process/department personnel in all phases of improvement efforts including value stream mapping, creating standard work, and implementing daily management systems.
• Organize, manage and facilitate community of practice programs
• Process and manage data. Share data to internal and external customers and partners as needed.
• Perform other duties as assigned.

Qualifications

We are looking for candidates who have:

• A bachelor’s degree or certification in business, business analytics, data science, computer science, management information systems, or related field, AND a minimum of four (4) years related business process analysis and improvement experience, which includes two (2) or more years facilitation and/or leadership experience; OR a combination of experience and education that provides the required knowledge, skills, and abilities to perform the responsibilities of the position.

• Advanced knowledge of analysis, design, development and maintenance of complex business and data management systems
• Advanced knowledge with identifying meaningful performance metrics and visualizing for easy interpretation
• Knowledge and skill in application of statistical analysis of variance concepts and theories for identification of benchmarks, trends, and anomalies
• Knowledge and skill with performance management processes, data analysis and strategy
• Skill and experience analyzing qualitative and quantitative data, solving complex analytical problems, and making recommendations based on analysis of data and information.
• Two (2) or more years of experience with using Microsoft Power BI (Business Intelligence) or similar BI tools.
• Intermediate to advanced experience using Microsoft Excel.

• Knowledge/Experience with SharePoint administration

• Knowledge and experience with project management techniques, methodologies and tools
• Skill in using office software programs including word processing, spreadsheet, database, statistical analysis tools, presentation, cloud based collaboration tools, and email
• Skill and experience facilitating small and large group meetings, process improvement workshops and/or discussion groups
• Strong verbal and written communication skills, including preparing clear, concise reports and making presentations to diverse audiences
• Skill and experience breaking down barriers to open communication and developing/maintaining collaborative relationships
• Experience working with diverse groups including executives, senior leaders, managers, subject matter experts, customers, technical and non-technical audiences.
• Strong team building skills
• Strong facilitation and presentation skills (e.g. meetings, workshops)
• Workshop design and facilitation skills
• Experience and strong ability to manage multiple projects
• Strong customer service skills and knowledge
• Skill and ability to coach, mentor, train and/or teach adult learners
• Knowledge and understanding of group dynamics and change management methods
• Knowledge and understanding of Equity and Social Justice principles

Highly competitive candidates will have (desired, but not required):

• Knowledge and experience identifying, visualizing, analyzing and interpreting equity data
• Advanced knowledge and training with data visualization standards and governance
• Strong visioning and strategy workshop design and facilitation skills
• Knowledge and experience with data warehouse development and maintenance
• Data processing languages/tools such as SQL, R, SPSS, python and Databricks
• Experience working with large public sector agencies or governmental organizations
• Knowledge of King County Metro’s operations, mission, and policies
• Knowledge of King County Metro data systems and tools
• Knowledge of process improvement methods and techniques such as Lean and Six Sigma
• Knowledge and/or experience with GIS tools such as ArcGIS, etc.
• People management or supervisory experience

Additional Information

Who may apply: We are accepting applications from all qualified individuals including current King County employees and the general public.

To Apply

The following application materials are required:

1. An online King County application updated with accurate contact information and relevant work history.
2. Resume
3. Completed supplemental questions.
4. A letter of interest (cover letter) that addresses why you are interested in this role and how your experience, skills and/or education have prepared you for this position.

Selection Process:

Applications that do not include all of the required materials listed above will not be considered.

Only the materials explicitly requested will be reviewed—additional documents or information will not be evaluated. Application materials will be screened for completeness and competitiveness.

The most competitive candidates may be invited to participate in one or more interviews and possibly other selection process elements.

Final offers are contingent on successful completion of reference checks and/or a record review.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application/assessment process, or have questions, please contact: Sabrina Brazzle at sbrazzle@kingcounty.gov.

Other Position Information Work Location: This is a hybrid position. The team works in a hybrid model, with days in the office as well as telecommuting.

Currently the team is required to work 1 day in office on Tuesdays each week. In office requirements are anticipated to increase to 2-3 days per week in 2026.

The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Work Schedule: The position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. The typical workweek is 40 hours per week, Monday – Friday.

Union Representation: The position is represented by PROTEC17: Professional and Technical Employees, Local 17Class Code: 2811200 BUSINESS ANALYST - SENIOR

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Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

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No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.