Security Services Manager

Full Job Description

About SLED The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina.

With a proud history rooted in integrity, professionalism, and public service, SLED is committed to providing high-quality investigative, intelligence, and forensic services to support law enforcement agencies across the state.

At SLED, we value dedication, ethical conduct, accountability, and a strong commitment to justice.

Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local, state, and federal levels.

From advanced forensic science to homeland security, criminal investigations, and criminal justice information systems, SLED's diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.

We foster a professional work environment where teamwork, respect, and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.

Learn more about why you should join our team at www.sled.sc.gov.

General Responsibilities
The Security Operations Center (SOC) Manager is entrusted with leading security analysts in daily operations to respond to and triage cyber incidents. Serve as the subject matter expert within the team. Responsible for training and development of junior analysts, building their skill set and confidence to ensure accurate and timely response efforts to cyber incidents. Ensure that all alerts and security support requests are thoroughly investigated and remediated in a timely manner. Foster an environment that encourages teamwork, continued learning, mutual respect, and peer accountability.

Specific Duties

Provide leadership and clear guidance during daily SOC operations to facilitate accurate and timely results. Ensure all tasks assigned to the team are completed and meet required deadlines.

Dispatch tickets to the team, and monitor them to ensure compliance with requisite SLAs.

Deliver effective communication to the team to ensure a common understanding of strategic and tactical operations.

Conduct relevant and accurate training to SOC analysts to ensure all members can identify and respond to modern cyber security threats.

Ensure all team members are proficient in the utilization of provided tools such as: Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), Application Whitelisting, and email security.

Monitor and oversee application whitelisting to verify only approved applications are allowed to run within the SLED environment. Oversee response to application whitelisting requests to facilitate smooth operations throughout the agency.

Coordinate and conduct vulnerability management of user endpoints, prioritizing vulnerabilities for remediation. Coordinate with End User Services and Support (EUSS) to remediate vulnerabilities and document accepted risks.

Administer and oversee services provided to external entities through the South Carolina Critical Infrastructure Cybersecurity (SC CIC). Ensure quality of service provided to external organizations and track the status of each organization in the service.

Requirements

• Must have a bachelor's degree in a related field or at least four (4) years of relevant work experience in the areas of information technology, information security, and risk management.
• Must have good written and communication skills.
• Must have the ability to lead mid-level positions in Information Security.
• Must have expert knowledge of cybersecurity operations, incident response, and tools such as SIEM, EDR, and IDS.
• Must have knowledge of security frameworks such as NIST and CIS Controls.
• This is an in-person position based in Columbia, South Carolina.
• Must be able to participate in on-call rotation and respond to after-hours incidents.
• Position requires travel statewide, including some overnight travel as necessary.

Additional Information

South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

SLED offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.

Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.