L&I Revenue Agent 1
State of Washington
FreshPosted Jan 14
Recent Listing
Posted: January 5, 2026 (9 days ago)
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Revenue Agent 3 (Lead and Technical Specialist) - OOS/MT
State of Washington
Dept. of Revenue
Location
Washington, 98504
Salary
$4,865 - $6,539
per month
Type
Internship
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Job Description
Summary
This job involves leading and training teams of tax agents in the Washington State Department of Revenue, focusing on collecting overdue taxes from complex cases, especially those involving out-of-state or multiple taxes.
As a lead agent, you'll guide junior staff, review their work, and step in as supervisor when needed; as a technical specialist, you'll handle tough, high-value collections and provide expert training on tax rules.
It's a great fit for experienced tax professionals who enjoy mentoring others and tackling challenging investigations.
Key Requirements
- Strong communication skills for engaging with reluctant or upset taxpayers via phone and correspondence
- Advanced analytical skills for researching, investigating, and recovering unknown taxes
- In-depth knowledge of tax laws, regulations, trust fund accountability, and successor liability
- Proven interviewing and negotiation skills to handle uncooperative taxpayers and enforce judgments
- Attention to detail in reviewing casework and making recommendations
- Interpersonal skills for coaching, mentoring, and leading teams in the supervisor's absence
- Experience in financial analysis and handling complex, high-dollar delinquent accounts
Full Job Description
This opportunity is only open to Department of Revenue employees.
The Compliance Division's Out of State and Multi-tax teams are looking to fill two Revenue Agent 3 (RA3) positions. The Lead Revenue Agent position is the designated lead worker and trainer for lower-level Revenue Agents, providing leadership to the team in the absence of the supervisor. The Technical Specialist's primary focus is the division’s priority to achieve its fiscal year cash commitment through independently collecting high-dollar, complex, time-consuming, possibly sensitive accounts, requiring in-depth investigation and advanced techniques in judgment enforcement.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Requirements
As the Lead Agent, the ideal candidate will possess the skills necessary to train and lead new and journey-level agents in mainstream programs while reviewing case work of all staff and making recommendations for action. Duties also include identifying, investigating, and recovering taxes that were previously unknown to the department. The Lead Agent also works complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities. In the absence of the supervisor, the Lead Agent will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.The Technical Specialist serves as the primary technical trainer for new Revenue Agents and provides ongoing technical training for seasoned agents. This role involves reviewing staff casework and offering recommendations for technical actions such as trust fund accountability, successor liability, and financial analysis. In the absence of the DCM and lead worker, the Technical Specialist will assume the role of acting lead. Responsibilities in this capacity include coaching and mentoring staff, resolving challenges, and ensuring the office or unit completes the day successfully.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail and Interpersonal Skills. The ideal candidate will possess a combination of the knowledge, skills and abilities below:
Communication Skills (Written & Verbal):
Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation):
Analyzes data and assesses a customer’s ability to resolve outstanding debts.
Researches available resources and assets to seize or use as collateral for satisfying outstanding debts.
Researches and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations:
Applies and interprets RCWs, WACs, WTDs, ETAs and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills:
Uses interviewing techniques to gather information from customers. Formulates and asks direct, focused, and logically ordered questions.
Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities.
Attention to Detail:
Reviews financial records and identifies assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately.
Interpersonal Skills:
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
Develops or assists in the development of others through such activities as training, coaching, mentoring, and sharing ideas and feedback.
Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change.
Maintains confidentiality. Keeps commitments made to others and maintains availability even with changing priorities.
Demonstrates advanced leadership capabilities and technical expertise in revenue collection operations.
Applies sound judgment, communication, and conflict resolution skills to manage complex cases, support team development, and ensure compliance with departmental policies and tax laws.
- Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue.
- Complete/update your online application in detail and attach a cover letter explaining how you meet the competencies of this position.
A Bachelor's degree involving major studies in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts, or other related field.
Additional qualifying experience may substitute year-for-year for the education.
To be considered:
*Failure to follow the application instructions may result in disqualification.*
Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, behaviors, and capacity for effective leadership that aligns with the culture of DOR.
To take advantage of Veteran's preference by attaching your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
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Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
Additional Information
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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