L&I Revenue Agent 1

Full Job Description

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Job Highlights

As our Revenue Agent 1, you’ll contribute to the economic well-being of L&I by collecting debts owed to the department. You'll use your knowledge of laws and policies to educate customers and negotiate payment plans.

This position specifically connects to the agency strategic Goal 3: "Make it easy to do business with L&I" and Goal 4: "Help honest workers, businesses and providers by cracking down on the dishonest ones.

Requirements

Some of what you’ll do:

• Contact delinquent debtors using an automated phone dialer system 6.5 hours a day and/or correspondence to initiate collection of delinquent receivables due to the agency per training manual.
• As part of a phone collections unit, incumbents collect on workers compensation debts and other debts as needed; work an assigned caseload that requires limited legal actions such as but not limited to, issuing notice of assessments.
• Conduct customer outreach for voluntary compliance.
• Analyze employer and account information for potential issues, fraudulent activity or criminal behavior. Collaborate with internal/external compliance groups and make referrals through Referral Tracking System as appropriate.
• Educate customers and/or their representative on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options. Provide assistance with questions regarding collection actions and processes.
• Assists customers by phone by completing and filing their quarterly industrial insurance reports in a professional and courteous manner.
• Research information utilizing a wide variety of computer systems and databases to resolve tax liabilities.
• Locate individuals using professional skip tracing methods that include database searches, internet research, fact-finding interviews and field investigations
• Explains to debtors the origin of all collection debts owed to the department as well as the legal recourse.
• Update agency databases with the most current employer information; including but not limited to, hours for quarterly reports, debtor’s contact information, ownership structure.
• Negotiate payment agreements with customers or their legal representative.
• Documents all actions and conversations in the appropriate collection systems and send all documents to imaging (Orion).
• Refer accounts to field Revenue Agents for complex collection actions or as needed. Refer to appropriate L&I staff depending on the customer’s needs.
• Independently contact the delinquent accounts using entry level techniques in collection work, explaining applicable RCW’s, WACs, and policies.
• Utilize telephone, internet, other agencies records and correspondence to determine the amount of tax liability and effect compliance while balancing with customer service.

For the full list of duties, please request the Position Description Form (PDF).

Qualifications

Required:

AND

Experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or another related field.

Additional qualifying experience may substitute year-for-year for the education.

In Addition:

•The ability to take action to learn and grow.
•The ability to take action to meet the needs of others.

Desired:

• Experience using an automated dialer system
• Experience using Avaya, POM and/or Syntelate

Additional Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Note: This position is flexible/hybrid, and requires at least one day in the office, as necessary, or as required by the hiring manager (Ex: team meetings, trainings). The assigned duty station for this position is Tumwater, Washington.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position.

Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter.

If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters.

We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission.

Having a diverse workforce is this agency’s greatest resource of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer.

Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700.

TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Elena Emery at emee235@lni.wa.gov.