Summary

This job involves helping people in need, such as veterans, older adults, and vulnerable families, by guiding them to community resources for housing, finances, health, and social support in King County.

Resource Navigators work as part of a team to assess needs, provide information, and assist with applications to programs.

It's a great fit for empathetic individuals with experience in social services who enjoy connecting people to help and promoting equity.

Key Requirements

Experience in social services, case management, or community resource navigation
Strong skills in assessing client needs and providing guidance to access programs
Knowledge of human services systems, including housing, financial, and health supports
Ability to work collaboratively in a team environment focused on equity and inclusion
For the Spanish-language position: Fluency in Spanish and English
Commitment to serving diverse populations, including veterans, older adults, and immigrants
Thorough completion of NeoGov job application for screening

Full Job Description

The Department of Community and Human Services values diverse perspectives and life experiences.

The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support, and provide human services programs focused on achieving results in housing stability, financial stability, healthy living, and social engagement for veterans, servicemembers, and their families; older adults and their caregivers; and other populations who experience vulnerability.

The division's work also includes efforts to strengthen connections within, and improve access to, the human services system.

ASD is recruiting four (4) Career Service Resource Navigator/Social Services Professional positions and one (1) Career Service Spanish-language Resource Navigator/Social Services Professional position.

Resource Navigators are integral members of the ASD Resource Access Team, which is responsible for developing and maintaining a unified, systems-based approach to the ASD portfolio of resources.

These positions will operate within King County’s internal service referral system to help residents access programs and supports.

Resource Navigators assist customers by identifying needs, providing information, and guiding them through processes to enroll in programs or apply for available resources.

These positions report to the Resource Access Center Manager.

WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 3/23/2026.

APPLICATION PROCESSIf you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.The following items are required to be considered for this vacancy:

NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
Supplemental Questions (The responses to the supplemental questions should be thorough and complete, and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

This selection process may also be used to create a pool of candidates for current and future career service, term-limited temporary, and special duty opportunities. The pool will be active for 6 months.

WORK SCHEDULE/CONDITIONS: This position is scheduled to work 40 hours per week, Monday - Friday, 8 am - 5 pm. This position meets the provisions of the Fair Labor Standards Act and is overtime eligible with supervisory pre-approval. This position is represented by PSEU.

MISSION CRITICAL POSITION STATUS: This position has been designated Non-Mission Critical.

Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather.

For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

TELEWORKING REQUIREMENT: DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is TUKWILA at 645 Andover Park West, Tukwila, WA 98188.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

RECRUITER: Greg Mallory, grmallory@kingcounty.gov

Requirements

Interface with Resource Access Agents to access customer referrals. Monitor, track, and resolve referrals within the referral database.
Conduct customer intake, determine needs, and create a bridge plan.
Monitor cases, ensuring customers are connected to desired services. Advocate for customers, as needed, to ensure progress.
Provide Emergency Financial Assistance to customers, per policies and guidelines, as needed.
Maintain customer records by completing case notes, logging events, and detailing progress. Complete the case with the final case note and exit the customer.
Complete paperwork, reports, and data entry required for the customer, which may include customer eligibility, activities, demographics, and outcome attainment.
Maintain customer confidentiality by strictly adhering to HIPAA and other applicable policies and protocols.
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in required trainings.
Develop strategic partnerships with internal and external referral partners.
Encourage a knowledge-sharing culture across the organization.
Perform other related duties as assigned.

Qualifications

Deep knowledge of equity and social justice principles and practices, and understanding of the effects of place, race, policy and system-based inequities on marginalized communities.
Bachelor's degree in social work, education, or a related field. Relevant experience can be substituted for education if the applicant is able to clearly demonstrate that experience will allow them to meet the above requirements/job duties.
At least three years of recent experience providing direct multi-level social services.
Demonstrated ability to perform job duties within the context of understanding and applying complex regulations and definitions.
Skill in working and building rapport with diverse cultural, socio-economic, and ethnic populations.
Demonstrated knowledge of community resources and referral agencies regarding employment, education, and technical skills programs.
Customer service skills in person and via telephone/email (discretion, patience, etiquette, professionalism).
Ability to effectively manage time to work on multiple tasks in a high-pressure/short-deadline environment, and to adapt to changes in workload demand and priorities.
Strong interpersonal and human relations skills, including conflict resolution techniques.
Computer skills and proficiency in a variety of software programs, including MS Word, Excel, Adobe, and Outlook.
Skill in written and oral communications for a variety of audiences and the ability to manage work across several sites.
Proficiency in Microsoft Word for Windows, Excel, Access, and Outlook.
Valid Washington State Driver's License or the ability to travel throughout the county in a timely manner.
Spanish-Language Navigator must be fluent in both spoken and written English and Spanish.

Desired Experience, Qualifications, Knowledge, Skills

Bilingual/Multilingual: English/Chinese, Ukrainian, Arabic, Russian, Amharic, Vietnamese, Dari, American Sign Language.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

✓ Fresh Listing

Resource Navigator (SSP)

SES Pay Grade

Job Description

Summary

Key Requirements

Full Job Description

Requirements

Qualifications

Additional Information

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