Regional Traffic Management Center Operator

Full Job Description

Are you skilled in evaluating and coordinating traffic data, incidents, or conditions? If so, you might want to consider a position as a Regional Traffic Management Center Operator with the Department of Transportation, District 1-0 Office. In this role, you will be responsible for monitoring real-time traffic using camera systems and communication tools, as well as employing effective incident management strategies to identify, confirm, and respond to emergencies. Apply now to help enhance community safety and improve the commuting experience for everyone on the road!

Requirements

In this position, you will oversee real-time traffic conditions by utilizing closed-circuit television (CCTV), detection systems, weather monitoring tools, and law enforcement communications, among other resources. Your responsibilities include receiving, verifying, and evaluating traffic incidents, roadway hazards, weather events, and both planned and unplanned lane restrictions to determine their severity and the appropriate response actions based on established protocols. You will also coordinate incident response efforts with county maintenance, the Pennsylvania State Police (PSP), and other relevant stakeholders.

Additionally, you will act as the main communication hub for traffic and incident information within the District, ensuring that accurate and timely updates are shared with county, district, and statewide Traffic Management Center (TMC) contacts. Maintaining a communication log and situational reports will be essential for operational continuity. You will develop staff schedules, create training documentation, and conduct annual training sessions for TMC employees. Monitoring system functionality and reporting any hardware or software issues will be crucial, as will completing detailed incident logs and compiling operational data for accuracy.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 6:00 AM to 2:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.