Recording and Licensing Technician 1 - Licensing

Full Job Description

Requirements

Why It's a Great Opportunity:

In this role, you will be a vital point for our licensing customers, offering respectful, responsive, and inclusive in-person service.

Drawing on your strong background in customer support, cashiering, and data entry, you will help create a welcoming environment where every individual feels heard and valued.

You will provide licensing services for business, pets, marriage, and vehicle/vessel along with accepting first time passport applications, all while handling each transaction with care and accuracy.

You will ensure that your attention to detail and commitment to service excellence make a meaningful difference in every customer’s experience.

Why It's a Great Department:

The mission of the Pierce County Auditor’s Office is to provide the tools and resources people need so they can turn around and impact their community.

We conduct secure and trustworthy elections, we maintain the integrity and accessibility of public records, and we provide reliable licensing and passport services.­­­ We also provide administrative direction and support for the Pierce County Opioid Abatement Council.

We are a team that promotes trust through positivity, change, innovation, and kindness.

Recording. The Recording Division receives, indexes, and records public documents such as deeds, maps, mortgage materials, easements, powers of attorney, liens, and military discharge papers.

We process anywhere from 100,000 to 200,000 public documents each year, depending on market conditions. We collect excise tax payments on the sale of real property.

Licensing. The Licensing Division provides auto and boat title services such as tab renewals, trip permits, license plate replacement, and more. Want to get married in Pierce County? That’s us.

Need a pet license in unincorporated Pierce County? That’s us, too. We manage licensing for certain businesses in unincorporated Pierce County, and we staff a full-time, full-service passport office.

Learn more about the Auditor’s Office here.

How to be Successful in the Role:

We are looking for a self-motivated individual with cash handling experience who thrives in a dynamic environment, enjoys serving a diverse customer base, and can quickly interpret and apply Pierce County Code, RCWs and WACs.

If you have a love of learning and the ability to retain and apply information accurately, you will excel in this role.

Predictable and reliable attendance is essential, as our customers rely on us to be present and ready to assist.

You will have effective communication and interpersonal skills, and phone etiquette to support a wide range of customer needs.

In this role, you will accurately review and process various transactions, perform data entry proficiently, and demonstrate the ability to understand and follow instructions.

You will also be expected to work both independently and collaboratively as part of a supportive team, always with a focus on delivering inclusive, respectful, and high-quality service.

Your Future in this Role:

The Recording and Licensing Technician is a series position with an opportunity to learn, cross-train, and grow.

Additionally, Pierce County offers professional development through robust online learning and other training opportunities.

This position has multiple career growth and promotional opportunities to build a great career.

Core Daily Responsibilities:

• Learn the legal application of the Revised Code of Washington (RCW), Washington Administrative Code (WAC), tax codes, and other regulatory guidelines as they apply to the Recording and Licensing Division.
• Provide customer service in person, by telephone, and/or online, for related sections within the Recording and Licensing Division.
• Maintain and control large amounts of cash. Balance cash drawer at the end of each day.
• Explain the purpose of routine documents and legislative restrictions with guidance and assistance from a superior.
• Verify and ensure all documents comply with applicable rules and regulations before appropriate licensure is granted.
• Receive, price, and process documents for marriage, animal, vehicle and business licensing, and passports.
• Enter data from legal documents into applicable database and verify documents for accuracy.

A classification description with a more detailed list of essential functions can be found here.

Qualifications

• Additional education or experience which clearly indicates the ability to perform the essential functions of this position may substitute on a year for year basis.
• One year of clerical or customer service, with some cashiering experience.
• Please attach a current resume and cover letter with your application. Failure to include these will result in an incomplete application.

Preferred Qualifications

• Licensing Unit: Clerical experience in a car dealership or related field.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity please:

• Complete and submit an online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.gov/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process, or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?