Quality Improvement Specialist

Full Job Description

Support the process improvements activities of the department by facilitating the efforts of internal teams.

St. Louis County values employee health and work-life balance.

We offer a generous benefits package including affordable health, dental, and vision coverage; 4 weeks of PTO in your first year; 11 paid holidays; retirement plan; life insurance; and short- and long-term disability.

The starting salary is $51,646.40-$77,500.80 annually.

To learn more County benefits, please visithttps://stlouiscountymo.gov/saint-louis-county-missouri-careers/competitive-benefits/

Requirements

Collect and analyze relevant data related to department processes and customer response.

Serve on department teams and promote process improvement methodology among participants.

Implement standards and performance indicators and monitor progress towards improvement.

Develop verbal, written, and online communication vehicles to promote a culture of collaboration and ongoing development.

Administer, model, and maintain customer service responses, processes, and systems to effectively improve responsiveness and quality of service.

Represent the department in cross-departmental efforts.

Prepare and disseminate data for management and public consumption.

Perform other duties as required or assigned.

Qualifications

Equivalent to a Bachelor's degree and two years of related experience. Knowledge or experience working in animal welfare is preferred.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY: Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept On-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer
Fax: (314) 615-7703
www.stlouiscountymo.gov