Quality Assurance External Reviewer / 61015241, 61013116

Full Job Description

Do you have a passion to provide meaningful work in the community?

Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults?

Then the South Carolina Department of Social Services has the right job opportunity for you.

Two (2) Positions Available

Job Duties:

Oversees the work of review teams during the review process to ensure accuracy and succinctness of item ratings.

Discusses any information about the review and needed reviewer training with DSS QA Management.

Utilizes online resources, briefs, and FAQs to validate the QA instrument and ensure completed CFSR QA instruments are completed with quality, accuracy, and consistency.

Serves as a Lead for child welfare CQI, Michelle H, other agency, and strategic reviews. Attends initial, logistical, orientation, and debriefing meetings as the QA Lead for the reviews.

Ensures that the reviewer guides and instruments are up to date and accurate to meet the needs of the agency and stakeholders. Communicates staffing needs with managers.

Discusses error reports with reviewers and their manager for quality purposes. Completes second level reviews of completed surveys.

Serves as reviewer, either solo or with a partner, to conduct quality assurance reviews of SC Department of Social Services' foster care and family preservation cases.

Reviews case files and electronic databases to rate items using the standard instrument; follows established protocols; interviews DSS staff and other stakeholders, as necessary, to gather additional information to support item ratings; documents findings on the instrument or other online platforms; and completes all documents related to the reviewed case.

Utilizes online resources, briefs, and FAQs to complete and validate the instrument.

• Participates in special projects as requested.

• Ensures that PII is used, assessed, gathered and disposed in compliance with agency policy and procedures. Protects agency networks and applications by safeguarding systems, equipment and data.

Requirements

A Bachelor's Degree and four (4) years Child Family Service Review experience and a demonstrated superior knowledge of the OSRI.

A Master's Degree and two (2) years of Child Family Service Review experience and a demonstrated superior knowledge of the OSRI.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety.

A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole.

"See Resume" is not acceptable information for the completion of any part of the requirements of this application.

If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Agency Quality Assurance & CQI / Richland County