Public Safety Telecommunicator (Office Automation)

Full Job Description

About the Position: Public Safety Telecommunicator for dispatching Fire, Emergency Medical Services, and Law Enforcement responders, monitor alarms and activating Mass Notification Systems in Army Garrison Public Safety, 911 Centers.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes 1) Answering emergency 911 calls conducting emergency and non-emergency call processing 2) Dispatching appropriate equipment/vehicles required for different emergency situations.

3) Maintaining accurate log information and updating access rosters to ensure proper security and compliance of monitored facilities.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06.

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Major Duties:

• Answer 911 calls, conducts emergency and non-emergency call processing using Computer Aided Dispatch (CAD) consoles or CAD capability through NG911 modernization, if applicable, and or Land Mobile Radios (LMR).
• Perform caller interrogation to determine type of response to dispatch, police, fire, and EMS personnel and vehicles/apparatus as needed.
• Perform crisis intervention with distraught emergency callers during high-risk situation.
• Provide appropriate information to the responding units and maintains accurate status of all assets to ensure the safety of responders and vehicle accountability.
• Provide initial Incident Command support until responding emergency units arrive on scene.
• Operate various communication equipment, systems and databases such as crash phones, Language Line, Telecommunications Devices for the Deaf (TDD).
• Monitor the installation/facility integrated alarm system to dispatch appropriate response.