Lead Public Safety Telecommunicator (Office Automation)

Full Job Description

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Major Range Test Facility Base (MRTFB) to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: This position is located with the Directorate of Emergency Services, White Sands Missile Range, New Mexico.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes 1) Operate dispatching, communications and automation systems, 2) Process incoming emergency and non-emergency call requests for fire, medical and police assistance, 3) Coordinate emergency services with law enforcement and emergency response agencies, 4) Serve as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-07. Major Duties:

• Serve as a Lead Public Safety Telecommunicator responsible for leading four Public Safety Telecommunicators dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders.
• Monitor alarms and activating Mass Notification Systems in an Army Garrison Public Safety Answering Points 911 Centers.
• Instruct shift employees in specific duties, adjusting work assignments based on priority.
• Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
• Dispatch police, fire, and emergency medical service personnel.
• Exercise quick decision-making when dealing with public safety emergencies under stressful conditions.
• Serve as Terminal Agency Coordinator (TAC) or Local Agency Security Officer (LASO) for the agency’s National Crime Information Center and Criminal Justice Information Services (NCIC/CJIS) terminals
• Ensures all policies and regulations are followed and ensures safety in operations and training.
• Provide in-service training and assistance to employees as needed.