Public Safety Telecommunicator (Office Automation)

Full Job Description

About the Position: Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders for Fort McCoy Directorate of Emergency Services.

Management may select at any of the grade levels announced.

This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management.

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

GS-05 Specialized Experience: One year of specialized experience which includes 1) Operating computer systems to accomplish assigned duties; 2) Communicating with callers to determine nature of calls; AND 3) Utilizing communication equipment to apply appropriate responses to calls.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

GS-06 Specialized Experience: One year of specialized experience which includes 1) Processing non-emergency and emergency phone calls; 2) Operating dispatching equipment while communicating with callers, AND 3) Monitoring alarms to initiate appropriate responses.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

GS-07 Specialized Experience: One year of specialized experience which includes : (1) operating automation, emergency dispatching, and communications equipment; AND (2) questioning callers to determine problems and nature of calls to respond with appropriate emergency personnel/equipment; AND (3) accomplishing several tasks at one time such as operating radios, telephones, and typing; AND (4) communicating effectively with police, fire, or medical personnel during emergencies.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Typing Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. Major Duties:

• Monitors and logs status and availability of assigned and unassigned police, fire, and medical field units to assure an appropriate response is made.
• Maintains reports and retrieve statistical information using the National Fire Incident Reporting System(s) (NFIRS).
• Operates computer based Hazardous Materials databases to provide field units with accurate information during emergencies.
• Responsible for the receipt and effective evaluation of 911 emergency calls to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms.
• Update information for medical, police and fire personnel en-route to call.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, air ambulance, rescue or hazardous materials units.