Public Safety Dispatcher

Full Job Description

About the Position: This position provides emergency response dispatching of law enforcement, fire and emergency medical services to the public by answering emergency calls and responding with appropriate personnel and equipment.

The work is performed in a highly stressful restricted office environment. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience GS-7: One year of specialized experience which includes experience experience receiving and evaluating 911 calls; determining problem or nature of call in order to dispatch appropriate emergency personnel and equipment; and providing basic instructions prior to arrival of responders.

This definition of specialized experience is typical of work performed at the next lower grade/ level position in the federal service (GS-06).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For the GS-7 grade level, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas: Emergency Calls Classifying and Routing Providing Instructions Time in Grade Requirement GS-7: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Major Duties:

• Responsible for the receipt and effective evaluation of 911 emergency calls.
• Responsible for determining nature of the call. Prioritizes all incoming emergency and non-emergency calls.
• Identifies the determinant and level of response and provides this and any additional information to the responding units.
• Provides emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority emergency medical dispatch system.
• Monitors status and availability of police, fire and medical units to assure an appropriate response is made.
• Maintains reports and retrieves needed statistical information using the fire incident reporting system(s).