Project/Program Manager III (SDA)

Full Job Description

Metro Transit is hiring a Project/Program Manager Ill for a Special Duty Assignment within the Capital Division’s Project Management Office (PMO). This position supports the Capital Division's standard management practices and systems that support the capital program's planning, delivery and performance management. The PMO's work includes establishing and implementing best practices and maintaining standards related to all business processes needed to fulfill the Capital Division's mission. Working with the PMO, you will be part of a collaborative team applying and developing standards, guidance, tools, and performance metrics. This special duty assignment supports three primary areas associated with the PMO including, SharePoint and Microsoft Teams, Maintain Metro’s Project Management and Capital Processes, and Knowledge Management.

Key Responsibilities:

• Support daily functions including SharePoint and Microsoft Teams administrative support, process new SharePoint site requests, and manage several Central Services SharePoint sites, including the Project Management Office Home and PMO Training Center.

• Process Management support, help develop, document, communicate and educate on standards best practices; apply policies and create standard work; support continuous improvement efforts across systems, tools and capital’s knowledge base.

Maintain the Project Management Office Training Center SharePoint.

• Maintain Capital’s Get Things Built Framework, the authoritative structure that contains Capital Division processes and tools. Maintain the Capital Division Dictionary.

What We're Looking For: Candidates with knowledge of SharePoint, Airtable, project management processes and best practices, strong knowledge of continuous improvement and the ability to gather, analyze and present data to a diverse audience.

Demonstrated ability in working collaboratively with a wide range of professional disciplines including planners, engineers, capital project managers and management; experience integrating corporate vision, policies, strategic plans and management best practices into standard work.

What We Offer: A supportive leadership team, opportunities for continuous learning, and a collaborative environment where innovation and autonomy are encouraged. You'll help shape the future of transit while working across divisions to deliver meaningful results.

Recruitment Information:

This recruitment is intended to fill one (1) Special Duty Assignment (SDA), anticipated to last approximately 6 months. The actual duration may vary based on the discretion of the supervisor.

Additionally, this selection process may be used to establish an eligibility pool for future SDA vacancies within this classification in the Capital Division.

The eligibility pool will remain active for 12 months from the posting date and may be extended or utilized at the hiring authority's discretion.

Who may apply:

We are only accepting applications from current King County Metro Transit Employees who have completed their probationary period in their current career service position. Please refer to the "Supplemental Information" section of this job bulletin for the required application materials.

Requirements

• Customer relations and support, on behalf of PMO, for Get Things Built Framework, SharePoint, and PMO Training Center.

• Make/modify recommendations for new systems, processes, standards, and change.

• Maintain the PMO Training Center, intake requests and ensure content is updated on the SharePoint site.

• Represent and advocate for the PMO to others and promote PMO services and products.

• Conduct/lead technical meetings, coordinate work by cross functional teams.

• Coordinate review/comments on processes, procedures standards or systems related to the program.

• Provide technical expertise to perform research, analysis and prototype new solutions.

• Manage work orders or contracts related to PMO functional needs.

• Perform other duties and related tasks, as assigned.

Qualifications

• Demonstrated experience in SharePoint administration

• Demonstrated experience with Data/Information Management, Process Management, and/or Knowledge Management concepts.

• Demonstrated applied knowledge of Project Management techniques and/or concepts.

• Demonstrated organizational skills and attention to detail; ability to complete tasks or assignments within specified deadlines.

• Ability to work respectfully with others and establish and maintain effective working relationships with a diverse group of individuals from a variety of different positions and backgrounds.

• Demonstrated experience working with teams in establishing and documenting standard process.

• Demonstrated experience training others on standard processes.

Desirable Qualifications include:

• Familiar with creating forms that are linked to SharePoint lists

• Familiar with Project Management Institute (PMI) practices and/or hold a certification

• Demonstrated experience with site collection management

• Demonstrated experience with problem-solving skills for resolving user access, permission, and service issues

• Specialized training in process improvement and/or hold a certification.

• Knowledge of Project Management principles, including a good understanding of Project Management Institute Body of Knowledge. (PMBOK)

Additional Information