Project/Program Manager III (Referral Coordinator)

Full Job Description

Public Health – Seattle & King County - Community Health Services Division is seeking a Project/Program Manager III (PPM III) (Referral Coordinator) to provide support in our Parent Child Health programs.

The Referral Coordinator will support and advance the Community Health Services Division's values of delivering essential, high-quality, culturally relevant services to our King County communities.

The successful candidate for this position will demonstrate experience, knowledge, and skills in project management, quality improvement, and communications.

They will ensure the work is aligned with CHS's priorities, with particular focus on pregnant and parenting individuals, children, and families.

This position will be the main point of contact for the internal connections between programs within our King County Public Health system and our Parent Child Health programs.

They will use their experience and skills in interagency, inter-jurisdictional, and multidisciplinary coordination as well as planning and project management to lead the work of increasing access to our Parent Child Health services for the clients who are already connected to one or more of our Public Health programs, such as preventive and primary care services, oral health services, homeless healthcare, and youth health services.

This position will also be a contact for MAC funding, NFP grant monitoring.

This position will also serve as a liaison First Steps with our staff working at public health clinic sites and be a subject matter expert for the First Steps program policies and procedures.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Typical work schedule is Monday through Friday, 8:00 am- 5:00 pm, with the occasional weekend depending on business need. This is an exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible.

Remote and Onsite Work

The PCH Admin team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building, located at 401 5th Ave, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Requirements

Project Management

• Works independently on projects assigned by supervisor, develops new projects based on gaps in system.
• Inter-jurisdictional collaboration with public health teams and community partners at various sites throughout King County to review workflow and processes related to connections between programs.
• Develop and manage PCH internal referral system in conjunction with Epic Practice Management System tools.
• Design and implement standardized workflows to ensure seamless patient transitions between internal departments.

Data Reporting and Analysis

• Performs moderately complex reporting and analysis of data related to projects and program.
• Communicates to various stakeholders within our multidisciplinary team and our community partners as needed about data related to programs, workflow, and processes.

Program Liaison to Public Health Centers

• Communicates with stakeholders including community partners, and Public Health professionals about system processes, applications and modifications as needed.
• Ongoing interagency work build and maintain professional relationships with staff at public health centers, community partners, and other programs in PHSKC.
• Working to identify gaps and create solutions for all those eligible to better access PCH services.

Technical Expertise

• Serving as an expert technical resource for internal connections between programs in our Parent Child Health programs.
• Data entry, monitoring, reporting, and on-going testing with database software such as Tableau and Excel and automated systems such as Power BI.

Other duties as assigned

• Able to shift work to meet emerging priorities.

Qualifications

Our ideal candidate will demonstrate the following (Minimum):

• Experience with project management including analyzing data and reporting on progress to multiple stakeholders in a timely manner.
• Experience developing program/policy recommendations based on collaboration with inter-disciplinary teams.
• Demonstrated commitment to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences.
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
• Demonstrated commitment to working with parents and children and decreasing barriers to serve them.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Recent experience, of one year or more, working in the First Steps, WIC, Nurse Family Partnership or other maternal and child health programs.
• Advanced skills using database software such as MS Excel and automated systems such as Power BI.
• Advanced skills in driving forward projects with multiple stakeholders including direct service staff, clinic supervisors, community partners and others.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This position is open to all qualified candidates.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application - The responses on your job application should be thorough and complete and will be used in the screening process.
• Supplemental Questions - The responses to the supplemental questions should be thorough and complete and will be used in the screening process.
• Resume - Your resume should be thorough and complete and will be used in the screening process.

(Please note: Cover letters, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Contact

If you have questions or would like more information about the application process, please contact Salyse Duckworth, HR Analyst at sduckworth@kingcounty.gov.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description.

This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

This position is not represented by a labor union.