Patient Access or Patient Business Services Supervisor
County of Riverside
FreshPosted Jan 12
✓ Fresh Listing
Posted: January 9, 2026 (6 days ago)
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Project Access Program Coordinator
Metro Nashville
Health
Location
Nashville, Tennessee, 37210
Salary
From $62,595
per year
Type
Closes
January 20, 2026
Job Description
Summary
This job involves helping uninsured people in Nashville get access to health care, insurance, and community resources by guiding them through enrollment processes and connecting them to services.
The coordinator also organizes outreach events, tracks program data, and works with partners to promote health options.
It's a great fit for someone organized and empathetic with experience in health or community support who enjoys direct interaction with residents.
Key Requirements
- Bachelor’s degree in Public Health, Health Education, Community Health, or related field
- Two years of progressively responsible full-time paid employment in a related field
- Excellent customer service skills and knowledge of insurance enrollment requirements
- Maintain certifications and trainings for CMS, TennCare, Tennessee Eligibility Determination System, PTBMIS, and Patagonia EHR
- Strong data entry accuracy and ability to maintain customer records
- Problem-solving and systems thinking for resource navigation and referrals
- Availability for occasional weekends and evenings, especially during ACA open enrollment
Full Job Description
(615) 340-5640
Requirements
1.
Using a high degree of subject matter expertise, excellent customer service skills and knowledge of current enrollment requirements during face-to-face encounters, assists residents to complete enrollment in an available insurance plan: Prenatal Presumptive for pregnant women and the ACA Marketplace (during staff shortages); Maintains all required certifications and applicable trainings for Health Access Division operations including but not limited to Center for Medicaid and Medicare Services (CMS), TennCare and Tennessee Eligibility Determination System, Patient Tracking Billing Management Information System (PTBMIS) and Patagonia Electronic Health Record; Completes data entry and maintains accurate customer records in accordance with Health Access Division policies and protocols.
2.
Assists with eligible uninsurable residents’ navigation of Project Access Nashville resources, including Project Access Specialty Care as well as Safety Net resources; uses problem-solving and systems thinking skills to support resident connection to a medical home; provides education to and referrals for residents on local community, faith-based, and Federally Qualified Health Centers (FQHC) resources.
3. Serves as the Health Access Division lead coordinator for outreach and education events; promotes Health Access services in community settings and partners with internal and external work units/agencies at least quarterly to raise awareness of insurance and healthcare resources.
4. Collects data on Health Access Division-related performance metrics; identifies service delivery gaps and recommends solutions to enhance program effectiveness; prepares quarterly and annual performance reports as well as ad hoc reports as requested.
5. Performs other duties as assigned, consistent with position classification, even if not related to job title; may support program coordinator team and oversee health access initiatives, ensuring alignment with organizational goals and compliance with state and federal regulations.
Qualifications
Additional Information
· Must be available to work occasional weekend and evening hours to support outreach and community engagement activities as well as ACA Marketplace open enrollment (November 1 – January 31st annually) and special enrollment periods, interfacing with residents throughout Davidson County.
· Must demonstrate data entry accuracy with minimal key stroke errors.
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