Program/Project Coordinator

Manages and coordinates, with considerable independence, all activities of a particular program/project within a section or agency.

Works under general supervision, independently developing work methods and sequences.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

The Program/Project Coordinator in the Business & Properties Management Concessions Division within the Aviation Department is responsible for a number of projects (Request for Proposals (RFP), lease management software implementation, new agreement development, concession space planning) that will require focus on the projects.

This position will be responsible for prioritizing the individual tasks that will need to be completed to finish all projects in a timely manner.

The position will also provide backup for the Business Specialists and the rental car center.

The role will also be responsible for the following to include but is not limited to:• Implementation of PropWorks – Lease Management• Assists in workflow for division• Development of vacant concessions spaces• Identifies and provides feedback on needs of the concessions program• Development of Centralized Distribution and Receiving Center (CRDC)• Coordinates with tenants and identifies possible solutions to the operation of the Centralized Receiving and Distribution Center (CRDC) and product movement.• Mid-term Refurbishments - Provide insight into mid-term refurbishment proposal.

Coordinates projects and any interruptions to service.• Enterprise Content Management implementation• Ongoing – Concessions performance metrics – sales• Evaluates monthly concessions data and identifies trends/opportunities – develops reporting and strategies for the division.• Wireless License Agreements (3 companies)• Assist in the drafting and execution of new wireless license agreements• Provides backup to all concessions/rental car staff – Terminal visits, Tenant Improvement Project• Implementation of digital visit log tracking and analysis (visit/maintenance)• Implementation of PropWorks – Assists in workflow for the lease management system for the division.• Concessions Operations Manual - Analyzes needs and requirements for developing a concessions operations manual.

Provides insight into the effectiveness of operational procedures.• Airport Survey – concessions products, secret shops - Assist in developing and implementing an airport wide program.• Request for Proposals (RFP) – Terminal 5• Analyze available concessions spaces, make recommendations on placement, type of concession desired, and develop RFP criteria for new terminal program.• RFP – Concessions in existing terminals.

Works on RFP development - Retail, Duty Free, Advertising, ATM/Foreign Currency Exchange (FX), Baggage storage • Evaluating all the current programs and providing feedback on scope of work and agreement components.• Rental Car Center Agreements/RFP• Assists in new Agreements/RFP for the rental car center.

Performs related work as assigned.

Decision Quality:Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance.

Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.

Plans and Aligns:Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies.

Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.

Optimizes Work Processes:Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes.

Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.

Communicates Effectively:Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

Situational Adaptability:Adapts approach and demeanor in real time to match the shifting demands of different situations.

Sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. May vary by work location.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Varies by work location.

All Broward County employees strive to demonstrate the County's four core behavioral competencies^©.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities.

We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers.

County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.