Program Support Assistant (OA)

Full Job Description

The Dayton Veterans Affairs Medical Center (VAMC) is recruiting for a Program Support Assistant (OA) position. The Program Support Assistant (OA) will function within Nutrition and Food Services.

The primary purpose of the Program Support Assistant (OA) is to provide a wide variety of administrative, clerical, and technical support to Nutrition and Food Services.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/20/2026. You may qualify based on your experience.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: Providing administrative support Collecting, compiling and tracking data and information Processing documents and reports; establishing, updating and maintaining office files and records Performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

Experience refers to paid and unpaid experience, including volunteer work done through For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The Program Support Assistant (QA) duties include, but are not limited to: Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents Keeps/types meeting minutes, agendas and reports Collects, assembles, and compiles data for administrative and management reports Uses email to compose and retrieve correspondence Provides clerical support such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, and similar information Edits, composes, and review letters and reports for accuracy and completeness Assists computer users regarding selection of applications and appropriate formats and procedures for tasks Schedules appointments, coordinates meetings, and/or arranges conferences Orients and trains others on computer use Screens calls and personally answers calls when the requested information concerns routine and procedural requirements Maintains the appointment calendar and reminds supervisor/staff members of subject matter prior to meetings Collects, compiles, and/or tracks data and statistical information Receives, processes, and reviews documents and reports Establishes, updates, and maintains office files and records Prepares, executes, and/or tracks program specific information Prepares and submits documentation for training and travel Serves as official timekeeper - notifying supervisors when leave limits are exceeded, posting staff time and attendance, processing timecards Organizes data into Access databases or spreadsheet formats Performs database file searches Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics Uses spreadsheet software to develop and change spreadsheets in order to graphically display data Uses patient electronic health care record to access and retrieve patient information Work Schedule: 0800 to 1630 or 0700 to 1530.

Monday - Friday Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD923250 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized