Program Support Assistant (OA)

Full Job Description

The primary purpose of this position to: provide a wide variety of administrative, clerical, and technical support to Nutrition and Food Service.

The incumbent in this position performs work that supports budget analysis and administration.

This position is located at the Department of Veterans Affairs, VA Medical Center, in the Nutrition and Food Services Department (N&FS) as the Program Support Assistant to the Administrative Officer, Nutrition & Food Service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience, equivalent to at least the GS-05 level in the Federal service, that equipped you with the knowledge, skills, and abilities (KSAs) needed to successfully perform the duties of this position and that is typically in or related to the position being filled.

Specialized experience includes: Preparing a wide variety of recurring and nonrecurring correspondence, reports, and other related materials; Review and process incoming and outgoing correspondence, regulations, and directives; Reviews and finalizes correspondence/documents to final draft; Proficient in various office automation software and processing procedures; Receive telephone calls, greet visitors, determine nature of call or visit; Provides customer service to meet the needs of customers constructively and appropriately.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties may include but are not limited to: Receives requests for information, advises when the information can be furnished, and provides it personally from files and records or follows up with staff to see that it is provided.

Performs work involving the collection, compilation, and /or tracking of data and statistical information in support of the NFS program operation.

Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Performs database file searches. Prepares, executes, and/or tracks program specific information.

Serves as the primary ADPAC and TMS Administrator for NFS. Assures NFS employees are up-to-date and have met all mandatory training. Orients and trains all NFS employees on computer use.

Serves as back-up purchase cardholder and Budget Technician.

Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.

Provides clerical contact support such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, and similar information.

Schedules appointments, coordinates meetings, and/or arranges conferences. Must follow through on administrative details.

Assists the Chief, Nutrition and Food Service and other managers in handling all Union and Human Resources correspondence and personnel management documentation.

Generates appropriate documents to address suspense file issues. Contacts and schedules outpatient appointments in nutrition/dietitian clinics.

Composes and prepares appointment confirmation letters and enters appointment data utilizing software programs. Types from written material using computer software and equipment.

Places and tracks work orders to completion. Serves as official timekeeper for the site and maintains service record cards for all employees.

Work Schedule: Monday- Friday 8:00am-4:30pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/99930-S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized