Program Support Assistant

Full Job Description

This position is located at the Indiantown Gap National Cemetery in Annville, Pennsylvania.

To qualify for this position, applicants must meet all specialized experience and time in grade requirements within 45 days of the closing date of this announcement, 03/23/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 45 days of the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement.

In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade.

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Must have the ability to type at least 40 words per minute. Must possess and maintain a valid state driver's license.

You may qualify based on your experience , as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: interacting with customers and staff, maintaining a database system; tracking and logging expense items; scheduling appointments; establishing and maintaining an efficient filing and reference system for all files; using automated data processing equipment to generate a variety of reports; typing letters, memos, reports, etc.

in final form; processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; establishing priorities and setting deadlines; providing an interpretation of policies; gathering data; preparing reports, and making recommendations; develop findings, recommendations, and justifications, etc.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary and performed in an office environment. Selected applicants will be required to complete an online onboarding process.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Major Duties:

Incumbent performs program support assistant duties and assists with the coordination of the cemetery's business plan with quality management goals and objectives and is responsible for a variety of administrative functions vital to the cemetery's mission.

The incumbent must possess a thorough knowledge of all National Cemetery Administration regulations, policies and procedure including those relating to interment eligibility, conduct of committal services, burial and grave marker issues.

Incumbent must be fully familiar with all interment operations and procedures.

The incumbent must be familiar with the operation of personal computer and the use of associated software such as the Burial Operation Support System (BOSS), Integrated Financial and Acquisition Management Systems (IFAMS), VA Time and Attendance System (VATAS), Microsoft Word, Microsoft Excel, and VHA and NCA networking systems.

Processes interment and eligibility requests; schedules committal services; updates information in BOSS; orders headstones and maintains current set-aside (AGS) files and spreadsheets.

Incumbent advises and assists on issues that are sensitive and serious in dealing with the public in the operation of Indiantown Gap National Cemetery.

Incumbent is the primary timekeeper for the cemetery, Audits, reviews and codes time cards daily and notifies the Administrative officer and Director when issues arise and when time card certification is required; utilizes the Financial Services Center Customer Self-Service Portal to have new employees added to the VATAS system and creates and loads schedules.

Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends.

Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time.

Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year.

Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery.

Occasionally staff may be called back to the facility to perform emergency overtime work.

Compressed/Flexible Schedule: Not Available Telework: Not Available Position Description Title/PD#: Program Support Assistant/PD1614596 The full performance level of this position is GS - 07.

Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required If interested in applying for this position you ay preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12908164