Program Specialist (Supervisory)

Full Job Description

Serves as full time Supervisor in the Care in the Community Department of the Nebraska-Western Iowa Health Care Services. Has direct accountability to the Chief, Care in the Community and Asst.

Chief, Care in the Community. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Program Specialist (Supervisory).

Specialized experience includes: Lead, manage, and coordinate the planning and implementation of community care in a medical facility; Preparing reports for, and conversing with, members from senior level executives to higher echelons; Identify problem(s), formulate and implementing the solution(s), evaluated and adjust solutions as needed; Interpret complex medical and technical terms; Effectively communicate verbally and in writing.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree or successfully completed two (2) full years of progressively higher level graduate education leading to such a degree, or LL.B or J.D.

if related. (One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study.

If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement).

Note: If you select this option, a copy of your transcripts are required. Education cannot be credited without documentation.

OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond graduate education and specialized experience, as described above, which meets the total qualification requirement for the GS-11 grade level.

Note: If you select this option, a copy of your transcripts are required. Education cannot be credited without documentation.

Your resume must indicate clearly the nature of your duties and responsibilities in each position and the number of hours a week spent in such employment.

Note: If you select this option, a copy of your transcripts are required. Education cannot be credited without documentation.

**Highly preferred: Individuals with Community Care experience You will be rated on the following Competencies for this position: Communications Computer Skills Manages and Organizes Information Manages Human Resources Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Driver's License Requirement: Must possess a valid State-issued Driver's License to operate a motor vehicle. (Please do not submit a copy of your license with your application package.

You will be required to show your valid state-issued driver's license at the time of your interview.) Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, clinical folders, forms, and miscellaneous supplies to various locations within the medical center.

The incumbent frequently walks to various parts of the medical center including patient care areas.

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.

Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Work Environment: Work is typically primarily performed in an adequately lighted and climate controlled office and meeting rooms. May require occasional travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include, but are not limited to: Setting up training programs within Care in the Community Department. Participate with a variety of Medical Center committees, as they relate to the position.

Responsible for proper documentation in the electronic health record. Monitor daily Mail Merge, Audio Care, Right Fax, My HealtheVet and VeText.

Determine the past effectiveness of operations, the current status of operations, and then forecast the future of the program.

Identifying areas for improvement, developing the processes for that improvement, implementing the improvements.

Provide updates to the Chief, Care in the Community, Asst Chief, Care in the Community and Care in the Community Nurse Manger.

Assists employees daily on operation with Cerner Work Schedule: Monday - Friday, 7:00am - 3:30pm Telework: This position is not authorized for telework. Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist (Supervisory)/PD707170 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.

This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.

As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.