Program Specialist (Hyland OnBase) (Remote from anywhere in CO)

Full Job Description

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve.

But our focus never changes: improve the lives of all Coloradans through innovation and collaboration.

We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together.

Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

Requirements

IMPORTANT NOTE: Please review your application to ensure completion.

For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications.

Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

Are you a versatile team player and cross-functional contributor who’s skilled as an IT Program Specialist? As our new Program Specialist, in this technical position, you will be the business authority for our ECS Hyland suite, offering your expert opinion on all service and product-related matters. You'll be specifically responsible for service delivery, operations and maintenance, support, deployment, and education of ECS Hyland Suite. This includes, but not limited to outreach, support, maintenance, education, training, website administration, communications and program analysis and reporting for the Enterprise Content Services suite of applications under the Hyland umbrella (OnBase + Perceptive).

In this role, you will:

• Gather and maintain data and metrics around all aspects of Enterprise Content Services program

• Provide support with operations and maintenance of OnBase

• Import documents into the OnBase platform for state agencies

• Manage administrative tasks such as scheduling, document management, and coordination of meetings and events

• Maintain accurate records and documentation, ensuring compliance with established OIT and ECS program standards

• Assist in the preparation of reports, presentations, and status updates for internal and external stakeholders

• Provide administrative, testing, and communications support with regards to OnBase platform upgrades

• Assist in the submission of expenditures and financial requests

Qualifications

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• 3 years experience using an enterprise content management platform

• 3 years proving strong organizational, prioritization and multitasking skills

• 3 years of experience in a program administration role to include supporting program staff in areas such as administrative support, reporting, and documentation

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• 3 years of configuration and admin experience using Hyland OnBase and related modules

• Fully OnBase Certified in OnBase System Administration, OnBase Basic Workflow, and Work View

• 3 years experience designing and configuring OnBase to meet business needs

• Experience working with both custom developed and vendor provided solutions

• Experience working with project managers and/or a Project Management Office (PMO)

• Demonstrated knowledge of performance metrics as they pertain to product and application deliverables (quality) and work effort (time)

• High familiarity with IT Service Management principles

• Excellent relationship building skills, strong orientation toward collaboration and communication, ability to earn trust and respect from peers, vendor, and agency customers

• Working knowledge of program and project management methodologies and their application

Ability to work with peer organizations to translate IT processes (e.g.,System Development Life Cycle, Governance, etc.) and tool strategies (e.g.,project management, collaboration, knowledge warehouse, etc.) to support the day-to-day strategic direction of ECS Sr.

Manager and agency customers, driving towards greater efficiencies and higher quality deliverables

• Advanced understanding of application design, development, testing, integration and support

• Public sector work experience

• Strong IT troubleshooting abilities and methodologies

• Proven ability to network with a geographically dispersed and highly skilled staff

• Hands-on IT experience as a program administrator, applications developer, business analyst, project manager, or other relevant IT role

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

Additional Information

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.

Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.