Program Specialist 2 (Non-Permanent)

Full Job Description

Who we are:

The Department of Enterprise Services (DES)provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents.

DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About the division
The Business Resources Division (BRD) within the Department of Enterprise Services (DES) provides a number of services to state agencies, local governments, and non-profit organizations. Services provided by the division include Print and Mail Services, Fleet Operations, and Surplus Operations. DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.

About this position
The Program Specialist 2 position represents Washington’s State Surplus Operations. The incumbent will have a primary role in supporting the Disposal and Priority departments of Surplus Operations. The selected candidate will be responsible for maintaining a supportive role in Surplus Operations customer service-related initiatives, action plans, and compliance related requirements. You will have constant interaction with public and customers. Such duties may include, but are not limited to:

• Assists Program Specialist 3 (PS3) in preparing reports and resolving contractual issues
• Works collaboratively with team members to review procedures/policies, to identify problems and propose solutions and alternatives within the scope of State and Federal laws
• Support in preparation of daily required documents along with maintaining monthly, quarterly, & annual reporting as needed and required for compliance
• Shoot, write, post and monitor tiered auctions
• Under general supervision, the incumbent will assist in planning, organizing, and coordination of daily Disposal Program’s operational needs; and will have contact with all Priority and Disposal program participants
• The incumbent will be required to work within the delegated area of authority when assisting in the needs of customers, and will be expected to escalate issues or concerns to Priority Program PS3 for guidance

For the full job description, email the recruiter: Rachel Vaughan jobs@des.wa.gov.

Requirements

Some of what you will be doing
Provide daily operational support to customers including but not limited to; state agencies, poly-subs, tribes, general public, etc. Specifically using judgment and knowledge of programs priorities for scheduling; prioritizing incoming requests; coordination of customer needs with agency contacts; and ensuring deadlines for projects are met

• Assist priority customers with shopping needs
• Support agency staff to ensure proper surplus disposal rights and access are granted, which may require working directly with agency contacts and leaders to gain proper permissions for the requester access
• Monitor, respond, forward and follow up on all emails in multiple Surplus email boxes
• Supports priority customers to facilitate the sale or transfer of property

Selling of priority tiered surplus property at the Tumwater location via online auctions through GovDeals.com

• Prepare online listings of priority tiered surplus property (vehicles, equipment, warehouse items, etc.) for sale to priority and public customers
• Assist in the sale of surplus property directly to priority customers
• Provide positive customer service to both the buyer and seller of assets that are on auction
• Use clear, effective, and professional communication with agencies & team members
• Check in property and update information into the Surplus Request Management System (SRMS) computer program
• Make sure items are being tracked properly in the SRMS and labeled correctly

Qualifications

Required Qualifications
To qualify for this position, you must have a total of five (5) years of any combination of qualifying experience or qualifying education.
Here are multiple ways to meet the qualifications for this position:
[OPTION 1]

• Five (5) years’ experience of administrative support experience in surplus property management and/or commercial warehouse

[OPTION 2]

• Associate’s degree and three years of administrative support experience in surplus property management and/or commercial warehouse

[OPTION 3]

• Bachelor’s degree and one year of administrative support experience in surplus property management and/or commercial warehouse

AND
In addition to meeting one of the options above, applicants must possess the following:

• Must have one (1) or more years of experience in warehouse operations including customer service, planning, coordination and consultation, inventory management
• Ability to multitask; respond to emails, answer phone calls, and face to face interactions from both the public and partnering government agencies
• Ability to lift/move/transfer 40lbs on occasion
• Valid driver’s license free from serious traffic violations
• Ability to take and edit digital photographs for the purpose of online sales
• Ability to research, understand and share product knowledge professionally through text and speech

AND
Incumbents to this position must possess and demonstrate the following DEI competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization

AND
Incumbents at DES in this position are required to demonstrate the following Washington State Enterprise Leadership Competencies that can be found by clicking this link.

Preferred/Desired Qualifications

• Proficient in Outlook, Word and Excel
• Ability to communicate both oral and written, in a clear, professional manner
• Excellent organizational skills
• Able to manage and prioritize multiple tasks
• Excellent customer service skills
• Positive attitude and willingness to learn
• Strong ability to self-manage by punctual and regular work attendance; making efficient and effective use of time, equipment and resources
• Self-starter who has the ability to learn quickly and seek additional information to be successful
• Exhibits honesty and integrity while treating others with dignity and respect
• A team player who supports the agency by focusing on the vision, mission and goals of both the organization and work unit
• Contributes to the cohesion and productivity of the Agency by forming cooperative and constructive working relationships with all Department of Enterprise Services staff
• Exhibits a strong awareness of customer service and has the ability to be timely and responsive to both internal and external customers, making every effort to go above and beyond satisfying Agency customers
• Supports the Agency through open and honest communications

Additional Information

Special Required Application Documents

• Forklift certification (training and certification will be provided onsite within 6 months of employment)

How to Apply: Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed.

Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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