Program Mgr 1 - Compliance and Quality Assurance (County Casework Manager 1) (LG) - Crawford Co C&Y

Full Job Description

Are you seeking a fulfilling career path in the field of human services? Crawford County has an exciting opportunity providing compliance and quality assurance services throughout the community we serve. As a Program Manager, you will oversee and supervise a team of professional casework supervisors and case managers who deliver essential case management services to children, families, and individuals. You will also provide oversight for the Intellectual Disabilities Department, ensuring quality, compliance, and continuous improvement. This role is ideal for a dynamic professional committed to making a meaningful impact through effective leadership, program management, and service excellence. Join us in shaping positive outcomes for our community and fostering a collaborative environment dedicated to community well-being and professional growth!

Requirements

As a Program Manager 1 for Compliance and Quality Assurance, you will play a vital role in supporting the mission of Crawford County Human Services by ensuring the delivery of high-quality, compliant services and fostering a professional, collaborative environment for staff and community partners.

In this role, you will provide leadership and oversight to ensure all licensing and program requirements meet the standards established by various state agencies.

Your responsibilities include monitoring and analyzing compliance, developing plans of correction for any deficiencies and tracking progress to ensure timely implementation.

You will provide regular updates and reports to administration, highlighting compliance status, service trends, and areas for improvement.

This position supervises staff, facilitates team meetings, and serves as a key liaison between internal departments and external agencies, all while maintaining confidentiality and compliance with federal and state standards.

It requires ongoing engagement with regulatory updates, staff training, and internal investigations, including grievance management, internal disciplinary concerns and internal compliance.

Additionally, you will oversee the management of the Intellectual Disabilities Supports Coordination Organization program.

Work Schedule and Additional Information:

• Full-time employment, 40 hours/week
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Occasional overtime and travel may be required.

Telework: You may have the opportunity to work from home (telework) part-time.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Meadville. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in public or private social work which included one year in a public welfare program and one year in a supervisory capacity; and a bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or
• Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.