Program Manager (Deputy Division Chief)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Yuma Sector, Mission Readiness Operations.

Required Experience: To qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing expert advice and counsel to senior leadership to develop effective programs in key mission support processes including workforce, financial logistical, and facility management.

Evaluating information and formulating programs that balance conflicting needs, requirements, and priorities related to budget, logistics, facilities, procurement, and quality assurance programs.

Persuading, negotiating, and resolving issues for mission support requirements and resources, ensuring the integrity of all processes through review and monitoring of mission readiness program areas.

Supervising assigned employees to meet established and anticipated program needs by setting priorities and project completion timelines, assigning and evaluating work, and adjusting priorities to meet changing program needs.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Education Substitution: not available Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/10/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10).

The Program Manager (Deputy Division Chief) serves as a second-line supervisor within a Sector Mission Readiness Operations Division second in command to the Division Chief fully sharing management of all phases of the organization's programs and work with responsibility over a wide variety of mission support programs including policies, logistics, procurement, workforce management, training, and financial programs.

Duties and responsibilities include: Supervisory: providing a full range of supervisory functions for a staff that provides a diverse range of mission support services; setting priorities, assigning work, and scheduling project completion to support supervisors.

Management Advisor: ensuring strategic plans support the achievement of core mission support process; providing technical advice and leadership in developing, implementing, and evaluating national programs and policies.

Planning and Programs: testing, developing, and adapting new management methods and theories for mission support programs; making recommendation for inclusion and modification for use by other Sectors.

Program Oversight: directing and overseeing the execution of budget, logistics, facilities, procurement, and quality assurance programs through subordinate supervisors; reviewing and recommending actions on current and budget year programming to assure effective objective accomplishments with available resources.

Workforce Management: executing all financial processes throughout the sector; leading the development and implementation of effective and responsive workforce manage and training for the Sector.

Logistics and Facilities: overseeing the development and management of procedures and systems supporting life cycle management for logistics and facilities.