Program Coordinator II

Full Job Description

The State Treasurer’s Office is seeking an inquisitive and detail-oriented senior claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners.

Provides expertise in the area of complex claims and customer service.

• Serves as the Unclaimed Property Program's subject matter expert in the processing of complex claims.

Reviews and approves complex claims for payment, such as estate claims, business claims, and claims containing securities, within department guidelines.

Performs in-depth research to ensure payment is made to the rightful property owner.

Reviews and confirms validity of legal documents submitted by claimants by reaching out to business partners and governmental entities as needed to ensure appropriate payment of funds.

Reviews work of other claims processors as assigned.

• Resolves escalated customer issues. Researches problems to identify the root cause, takes necessary steps to resolve any issues, recommends process improvement initiatives to prevent future occurrences and communicates outcomes to management.
• Serves as a backup for several core functions within the division, and. participates in outreach opportunities and other projects as assigned to locate individuals with unclaimed property.
• Supports the business community via telephone, email and in person with interpreting and applying the requirements of the Uniform Unclaimed Property Act and filing unclaimed property reports to include the explanation of reporting software and procedures for submitting payment.
• Assists the general public via telephone, email and in person with identifying, locating and claiming unclaimed property.

Requirements

Agency Minimum Qualifications:
Bachelor's degree and at least two years of relevant experience.

*Candidates must specifically meet the Agency Minimum Requirements or an equivalent combination of education and experience to be considered for this position.

Additional Requirements: The State Treasurer's Office promotes a culture that is a fast-paced environment that supports high performance, exceptional work product, accountability and collaboration.

Position requires critical thinking, research skills, detailed documentation and the ability to effectively communicate with the general public including representatives of companies that remit unclaimed property.

Excellent written and verbal skills are required. Ability to plan and organize work activities and prioritize task completion according to established schedules and goals.

Ability to multi-task and simultaneously navigate multiple on-line computer systems. Proficient in Microsoft Office products and adaptable to learning other proprietary computer systems.

Ability to establish and maintain effective working relationships.

May require occasional in-state travel and very limited overnight travel. Must be able to safely lift and carry files, books and reports weighing up to 25 lbs.

Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment.

Qualifications

Preferred Requirements:

At least two years of experience in claims auditing, mortgage/loan processing, or reviewing legal documents in a financial services industry is preferred.