Program Coordinator II / Data Quality and Integrity Manager - 184993

Full Job Description

This position is in the Driver Services, Help Desk & Data Quality Unit, at SCDMV Headquarters in Blythewood, SC.

• Leads and manages all actions of the Data Quality and State-to-State Help Desk, to include monitoring employee performance, setting priorities for teams, and ensuring the implementation of roadmap projects and initiatives the agency pursues.
• Equips office managers with direction, resources, and plan to meet directorate and agency goals related to driver record data integrity both in-state and out-of-state.
• Adopts a mentality of continuous improvement for subordinate units, particularly as far as customer response time - which may be both citizen customer and internal branch offices.
• Handles all personnel-related matters related to offices position oversees which may include corrective action, counseling, or disciplinary issues.
• Ensures staff are properly trained on agency operations.
• Oversees the creation and editing of, as well as the compliance to agency procedures and policies related to the units and actions of those units subordinate to the position.
• Ensures business processes are accurate and updated as needed.
• Ensures staff comply with documentation.
• Works with policy analysts and training staff to ensure documentation and training remains accurate and pointed at correct audience.
• Navigates change management with precision.
• Creates, monitors, and analyzes driver reports for trends and decision making.
• Particularly focuses on reports related to driver data - new records, duplicate records, etc., and creates workflows and systems that address data errors.
• Works with a posture of automation.
• Coordinates and implements new state and federal laws/regulations that impact the driver record/history initiatives.
• Remains abreast of changes at the AAMVA, state, and national level, as well as their impacts on South Carolina's program.
• Works with IT staff, business analysts and AAMVA.
• All other duties as may be required by supervisor.
  
  
  

Requirements

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to manage complex projects, tasks, and supervise large numbers of people.
• Ability to quickly learn or existing knowledge of motor vehicle laws and regulations and SCDMV policies and procedures.
• Must have strong speaking, computer, writing, analytical, and problem-solving skills, that includes understandings of agency priorities.
• Ability to quickly adapt to changing policies and regulations.
• Familiar with employee productivity and accountability, research techniques, data analysis and presentation, organizational concepts.
• Able and willing to lead teams of teams and adopts a mentality of continuous improvement.
• Limited supervision under the Deputy Director of Driver Services with the ability to make decisions related to teams this position leads.
• Expected to set the tone and climate for subordinate units; expected to have strong judgement, managerial, and supervisory skills.
• Work is performed in a climate-controlled office.
• Must have the ability to speak and hear with clarity.
• May be considered essential and be able to work during otherwise scheduled office closures.
• May require intermittent travel to working groups, conferences, and events.

Qualifications

Agency Preferred

• A bachelor's degree and at least four years of progressively responsible professional experience that includes managing projects and supervising people.

Additional Information

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees, and our communities.

We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.