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Program Assistant (Floor Lead)
National Gallery of Art
Other Agencies and Independent Organizations
Location
Salary
$57,736 - $75,059
per year
Type
Closes
March 19, 2026
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This role as a Program Assistant (Floor Lead) at the National Gallery of Art involves supporting daily operations to ensure visitors have a smooth and welcoming experience, such as managing crowds, handling inquiries, and tracking feedback.
It includes tasks like coordinating staff, responding to emails and calls, and using tools to log lost items or complaints.
A good fit would be someone with customer service experience who enjoys working in a busy museum environment and has strong organizational skills.
Key Requirements
- At least one year of specialized experience equivalent to GS-06 level in administrative support, front-of-house operations, data entry, and communication services
- Ability to respond promptly and courteously to visitor inquiries via email and phone
- Experience with staffing coordination, visitor flow management, queue management, and special events support
- Proficiency in using Zendesk for logging, tracking, and coding inquiries, complaints, and lost and found items
- Skills in collecting and recording visitor feedback to identify trends and improvement opportunities
- Strong collaboration with cross-departmental teams to implement service initiatives and technologies
Full Job Description
The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity.
Nearly four million people come through our doors each year—with millions more online—making us one of the most visited art museums in the world.
Our renowned collection includes nearly 160,000 works of art, from the ancient world to today.
Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.
Specialized Experience Statement: Your resume must demonstrate at least one year of specialized experience, equivalent in responsibility to the GS-06 grade level in the Federal service or private sector.
Specialized experience for this position includes: Performing complex administrative support with general correspondence; Supporting daily front-of-house operations, data entry and communication services, inventories; and Responding promptly and courteously to visitor emails and phone calls.
Major Duties:
The Visitor Experience division ensures every visitor to the National Gallery of Art enjoys a seamless, welcoming experience.
The team oversees departments focused on onsite operations, audience research, membership engagement, and human-centered design initiatives.
It combines exceptional service and thoughtful design with insights that inform and improve every interaction.
By integrating strategic planning, frontline engagement, and research, the division creates experiences that are welcoming, informative, and inspiring.
If selected for this position, the programs managed include, but are not limited to: Supports daily front-of-house operations by assisting with staffing coordination, visitor flow, queue management, signage creation and deployment, and supporting special events.
Works closely with DD-VE and cross-departmental teams to implement service initiatives and technologies that enhance the visitor, staff and volunteer experience.
Answers public inquiries via Zendesk, responding promptly and courteously to visitor emails and phone calls while logging, coding and tracking questions, comments and complaints according to established procedures.
Assists with lost and found daily operations using Zendesk to log, track and reconcile items efficiently and accurately in collaboration with DD-VE representatives.
Collects and records visitor feedback and questions to identify trends and opportunities for improvement.
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