Process & Programs Administrator

Full Job Description

The Facilities Management Division (FMD) is actively recruiting an Administrator III to serve in the Director’s Office, leading and supporting continuous improvement efforts, managing programs, and serving as a division technical expert.

This recruitment will be used to fill one (1) Term-Limited Temporary or Special Duty Assignment (SDA) opportunity.

It may also be used to establish an eligibility list for vacancies within this classification within the next 6 months. The Term -Limited/Special Duty Assignment is expected to last up to three years.

We are a workforce of over 300 dedicated employees, FMD operates and manages the County's capital assets by developing and maintaining cost-conscious, sustainable, high-quality facilities. The Building Operations Section of FMD maintains approximately 3 million square feet in facilities
where King County provides regional services, including the King County Courthouse and District Courts, Maleng Regional Justice Center, King County Administration Building, King County Animal Shelter, and several Public Health facilities. Our facilities range in age from 8 to 100 years old,
with equipment such as boilers, chillers, DDC controls, ventilation fans, pumps and compressors, and fire/life/safety systems.

To learn more about Facilities Management Division, click here:

COMMITMENT TO EQUITY AND SOCIAL JUSTICE
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international
community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our
communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency
planning and public outreach efforts.

Click here to learn more about King County's commitment to Equity, Racial & Social Justice.

Requirements

In order to be considered for this exciting opportunity, the successful candidate at minimum will demonstrate skill and ability to:

• Lead Continuous Improvement projects
  • Work with section leadership to develop charters, including scope, schedule, and deliverables.
  • Create process maps.
  • Track and document processes.
  • Gather information via interviews with team members and other stakeholders.
  • Research solutions and prepare reports, flow charts, organizational charts, graphs, and other documents summarizing findings and recommendations to present to stakeholders.
  • Develop tools, job aides, and visual management systems.
  • Create customer-facing information
  • Support section leadership through implementation and measurement.
• Support FMD’s overall Continuous Improvement Program
  • Serve as a subject matter expert providing coaching on applying CI techniques and processes for section lead CI projects.
  • As a member of the CI team:
    • Review all new CI project requests and make recommendations for how to move them forward.
    • Coordinate CI work across the division, noting dependencies and impacts between existing completed/current projects and requested projects.
    • Develop and implement process improvement tools.
    • Coordinate new systems implementation and train users in new systems and methods.
    • Design performance feedback systems and visual management tools.
• Program Management
  • Order & distribute programmatic equipment or licenses.
  • Maintain programmatic inventory integrity and accuracy for FMD.
  • Coordinate with account representatives to maintain inventory, billing portal with updates on the latest product offerings, rates, and prices, or customer service relationships.
• Serve as a division-wide technical expert for software such as:
  • MS Power Automate
  • MS Power Apps
  • MS SharePoint
  • Unifier
  • PRISM
  • C-CUR
  • Maximo
  • PeopleSoft

Qualifications

WE ARE LOOKING FOR CANDIDATES WHO HAVE:

Required:

• Three years’ progressive experience in a position dedicated to continuous improvement and/or facilitating lean, change management or equivalent activities for a complex and large organization OR any combination of work experience, training and education that provides the skills to perform the work.

• Skill in leading process improvement projects and knowledge of process improvement methods and techniques such as Lean and Six Sigma.

• Extensive experience managing and optimizing SharePoint and Intranet sites, including content updates, permissions, and site architecture.

• Experience updating, creating and maintaining documentation.

• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.

• Ability to focus on the details and approach problems logically and rationally.

• Previous involvement in conducting analytical studies and developing process improvements based on data gained from studies.

• Skill in analyzing information, solving complex and analytical challenges, and making recommendations based on analysis.

• Organizational skill in managing multiple, often competing tasks simultaneously.

• Demonstrated ability to work respectfully to establish and maintain effective working relationships with a diverse group of individuals from a variety of different positions, cultures and backgrounds.

• Excellent written and oral communications skills, including the effective use of visuals in communication.

• Deep understanding of how basic business processes are relevant for specific county functions, and able to see how different county processes are connected or related to each other.

• Proficiency in one or more of the following: MS Power Suite, C-CUR Security Management System, Maximo, Unifier, PRISM or PeopleSoft.

• Proficiency with office software programs including word processing, spreadsheet, presentation, cloud based collaboration tools, and email.

Highly Desirable Qualifications:

• Six Sigman/Lean Green Belt or similar

• Project management experience

• Familiarity with PeopleSoft data

Additional Information

APPLICATION PROCESS

• This position is open and competitive to all internal and external applicants. A thoroughly completed electronic application will be required. Applications that reference "see resume" may be considered incomplete.
• While not required, we highly encourage qualified applicants to also include a resume and cover letter.
• The successful candidate will be required to complete reference checks prior to receiving a formal offer.

ADDITIONAL POSITION INFORMATION

The reporting location for this position will be the King County Chinook Building, 401 5th Ave., Seattle, WA 98104.

This position is a hybrid position at this time with onsite reporting of at least 3 days pers week.

Successful candidates may be required to report onsite 5 days per week during the onboarding period for training purposes.

This position is FLSA-exempt and not eligible for overtime

For inquiries relating to this recruitment, please feel free to reach out to Jessica Mango at Jmango@kingcounty.gov.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.