PPM III-Business Passport Team (SDA/TLT)

Full Job Description

King County Metro Transit's Market Innovation Section is hiring one (1) Temporary Limited Term (TLT)/Special Duty Assignment (SDA) Project/Program Manager III to join the Market and Business Development (MBD) Group.

Market and Business Development (MBD) Group Project/Program Manager Ill's (PPM Ill) have the opportunity to develop and implement various types of programs, projects and policies that increase access to mobility and transit across communities in King County. PPM Ill's employ an array of tools and project management skills to design and implement programs, assemble and facilitate work teams, develop budgets and monitor expenses, craft funding proposals and manage resources, and engage in initiative reporting, assessment and evaluation efforts. MBD Project/Program Manager (PPM) positions offer candidates the ability to apply and build their skills across a diverse portfolio of work in a dynamic environment.

MBD PPM's also have the opportunity to work across programs, organizations, agencies and disciplines including fare policy, transportation demand management, marketing, communications, and business programs. As such, MBD PPM positions also require the ability to collaborate with a diverse group of stakeholders and customers, while embracing the principles of equity, exemplifying fairness and approachability, employing strong listening and conflict resolution skills, and demonstrating the ability to function in and promote a collaborative and inclusive work environment. The PPM Ill's function most effectively with a high EQ, engaging as senior team members and peer-to-peer mentors, with the skills necessary to build partnerships, both internally and externally, to deliver excellent programs, and evaluate program impact and results.

About the Market Innovation Section
The Market Innovation (Ml) Section develops and integrates innovative mobility products, services and solutions into Metro's service and operations portfolio. The team works to remove barriers to accessing transit - both physical and institutional - and relies on research and evidence to guide decisions and use customer-centered design to maximize effectiveness of our programs and products. The outcomes of Ml initiatives include building new ridership, expanding ORCA participation, engaging new businesses to provide transportation benefits, and enhancing access to mobility services through walking, biking and park & rides, and developing fare policy that promotes access to transit. Ml includes two groups: Market & Business Development (MBD) and Research & Innovation (R&I).

About the Market and Business Development Group
The Market and Business Development (MBD) group integrates a transportation demand management approach across our robust mobility programs to increase the use of and access to transportation options throughout King County. MBD develops and deploys tools, leverages data, builds community partnerships, uses fare policy, designs incentives and marketing, and taps a robust product array, along with education and outreach, to influence travel choice behavior and reduce barriers to using mobility options. We prioritize resource allocation for communities where needs are greatest and influence jurisdiction/regional policy making to amplify our work. The Market and Business Development (MBD) Group includes these teams:

• Transportation Demand Management (TDM)-with a focus on specific communities, TDM is responsible for identifying and implementing ways to remove or reduce barriers to in order to expand access to transit and sustainable transportation options through a variety of tools, including outreach, education, marketing and incentives.

• Business Passport Team -Responsible for promoting access to transit benefits and ORCA products through education and outreach on mobility options by assisting small and large employers with adopting and managing their transportation programs.

These groups engage in a great deal of coordination to implement their program efforts, both internally and externally, and rely upon a number of stakeholders and key partnerships in project design, implementation and evaluation.

Position information: This recruitment process will be used to fill one (1) TLT/SDA, Project/Program Manager Ill vacancy, anticipated to last approximately 2 years. The actual duration may vary based on the discretion of the supervisor. In addition, this selection process may be used to generate an eligibility list for future Career Service (CS), Special Duty Assignment (SDA) and Term Limited Temporary (TLT) positions that may occur in this classification and workgroup. The eligibility pool list is valid for up to 12 months from the time of posting for use at the discretion of the hiring authority.

Requirements

Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles (ESJ) that exemplify shared values, behaviors, and practices to all aspects of the work.

As a Project/Program Manager III, you will:

Qualifications

To be considered eligible for the PPM Ill role in the MBD Group, candidates must demonstrate that they possess the following MINIMUM QUALIFICATIONS:

• A bachelor's degree in any field and at least (5) years of work experience in a related field OR any combination of experience and education which provides the applicant with the skills, knowledge, and abilities required to perform the duties of this job.
• Familiarity and/or expressed interest in the fields of public transit, transportation, behavior change, product development, marketing and/or communications.
• Strong communication skills, with a demonstrated capacity to identify and understand business and customer needs and barriers to mobility, with the ability to develop programmatic solutions that can address those needs and barriers.
• Strong analysis, critical thinking, and evaluative skills to be able to interpret technical information and data, develop reports, and create actionable plans and/or policies based on takeaways and lessons learned.
• A high emotional intelligence (EQ), demonstrating self-awareness, empathy and possesses the ability to nurture relationships and facilitate engagement with stakeholders, coworkers, intra- and inter-agency project teams, and lead/manage cross-functional teams.
• Ability to promote an equitable, diverse, and inclusive work environment while working collaboratively and successfully with a diverse group of individuals from a variety of positions, backgrounds, and viewpoints.
• Strong organizational and project management skills are required, including experience with work planning, scheduling and developing and executing program budgets and contracts, and a strong understanding of financial concepts.
• Familiarity with and/or demonstrated capacity to deliver procurement processes, develop request for proposals and/or qualifications (RFPs/RFQs) and scopes of work, manage external vendors and administer grant funding.
• Ability to work effectively under pressure, manage multiple programs/projects/initiatives simultaneously, have a proactive work style, and demonstrate curiosity, creativity, excellent customer service, and a strategic mindset for innovation.
• Ability to work independently and as a part of a matrixed and/or cross-agency team to manage numerous projects and priorities simultaneously on defined timelines in a fast-paced and values-driven environment.
• Must be able to set and communicate priorities, delegate tasks, mentor and provide constructive feedback to teammates, meet deadlines, organize work assignments, and operate with strong attention to detail.
• Excellent oral and written communication skills, including the ability to present persuasive information to develop partnerships, negotiate agreements, and pursue joint opportunities. Must be able to effectively communicate technical information to non-technical audiences.
• Proficiency in Microsoft Outlook, Teams, Word, SharePoint, PowerPoint and Excel.

The most competitive candidates will also possess these DESIRABLE QUALIFICATIONS:

• Work experience in the field of transportation, transportation demand management, behavior change, product development, public policy and pricing strategies, and/or public transit.
• Background and experience in marketing and communication campaigns and strategy development that promotes sustained behavior change.
• Experience working with corporate, agency, and/or jurisdiction leadership, including elected and appointed officials.
• Understanding of governmental structures and/or the political environment.
• Experience with and/or demonstrated capacity to use qualitative and quantitative data analysis such as customer and market and feasibility assessments, program outcomes/assessments, and evaluation and trend analysis.
• Understanding of Metro's fare products and services focused on encouraging the use of transit and alternative mobility options.
• Experience in project management software and scheduling tools.
• Experience in data visualization tools such as PowerBI.
• Proficiency in multiple languages.

Necessary Special Requirements

• A valid Washington State driver's license within thirty days after hire, or the ability to travel throughout the county in a timely manner, is also required.

Additional Information

Required Application Materials

• A completed Job Application (gobackatleast10yearsifyouhave l0 years of employment (more to include all relevant). Resumes are not accepted in lieu of a completed job application.
• Resume
• Complete the supplemental questions
• A cover letter that addresses why you are interested in this role and how your experience, skills and/or education have prepared you for this position.

NOTE: Applications that do not include the required materials maybe rejected as incomplete and will not advance in the process

Selection Process
All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communications kills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks and/or file review.

Who May Apply
This position is open to all King County Employees and the Public. Internal employees applying for the SDA must have completed their probationary period in their current Career Service position.

Work Schedule
This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay. The work schedule is normally Monday through Friday, 8:00 a.m. - 5:00 p.m. Variations may be required depending on the demands and needs of the work.

Union Representation/Job Code/Grade
Protec17/243303/64

Work Location
This is a hybrid position. The team works in a hybrid model, with days in the office as well as telecommuting. Currently the team is required to work 1 day in office each week. In office requirements are anticipated to increase to 2-3 days per week in 2026. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi, mtirhi@kingcounty.gov

Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.