Permit Clerk

Full Job Description

The Permit Clerk provides assistance to the general public in the processing of building permits and licenses, coordination of inspection activities, answering of general inquiries, and performing a variety of administrative and clerical duties for the development department.

Requirements

1 Provides and delivers information and direction to the general public regarding application procedures for all types of development, construction permits, and occupational licenses; answers telephones and walk in inquiries; directs personnel to the appropriate area per request and ensures all questions are answered regarding licensing or permitting.

2 Reviews, accesses, inputs, and retrieves information from computer applications for provisions of all required information or documentation.

3 Directs applications for necessary review and monitors progress of permit and license review; organizes correspondence regarding permitting and licensing; processes and manages Certificate of Occupancies, Violation notices, and other development documents.

4 Verifies the completion of all required reviews and notifies the applicant of approved permits and licenses; tracks and catalogs all applications, engineer letters, surveys, and cancellation letters; once all approvals have been met issues permits and licenses once all documents are verified.

5 Serves as a liaison between reviewer and the applicant and tracks permits through inspection process to advising the customer of the status, problems, and final approval; coordinates inspections and other activities with various district offices.

6 Handles applicant questions and problems regarding permit requirements, and refers technical questions to appropriate staff, and advises customer of action taken as necessary; manages the maintenance of permit application and registration forms for current occupants and updated occupants; performs special event permitting tasks and ensures all registrations, payments, and processing are completed efficiently and effectively.

7 Balances cash register to receipts and prepares reports; enters all pertinent information into appropriate tracking systems and facilitates transfer of bank bags and monitors other cash handling procedures.

8 Performs any and all other work as needed or assigned

Qualifications

EDUCATION:

• High school diploma or GED.

EXPERIENCE:

• Two (2) years of heavy customer service or general office/administrative experience.

EQUIVALENCY:

• Associate degree (or higher) in a business/public administration field plus one (1) year of the required experience will meet the education and experience requirements.

PREFERENCES:

• Spanish/English bilingual skills is a plus.
• Knowledge of SAP.
• Knowledge of Chapter 52 Administrative Procedures for the Construction Codes.
• Experience handling permits within a municipal government which involved collecting/recording fees, calculating balances/totals and posting revenues to the general ledger.

NOTE:
Knowledge and expertise in Accela and/or Posse software systems are preferred.

ONLINE EXAM DESCRIPTION:

• Exam covers Data Entry, Customer Service, Error Detection, Reading Comprehension, and Written Communication.
• Time Limit: 2.5 hours

Additional Information

Knowledge and Skills

1 Knowledge of basic development and construction permit requirements for all permit types.

2 Knowledge of general permit processing and specific procedures for assigned area.

3 Knowledge of data management and approval process.

4 Knowledge of the City of Dallas offices and functions, land development, and construction terminology.

5 Ability to communicate effectively orally including excellent telephone etiquette.

6 Ability to operate office machines such as computers, cash registers, phones, copier, and fax machine.

7 Ability to perform basic mathematical computations.

8 Communicating effectively verbally and in writing.

9 Establishing and maintaining effective working relationships.

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.

Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.