Parking Operations Coordinator (Part-Time)

Full Job Description

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

This position assists in the preservation of public safety by monitoring access to El Paso County parking structures while providing excellent customer service to customers, citizens, and employees. Collects and records parking fees for County parking facilities; monitors and patrols parking facilities for traffic flow, space availability, parking violations, and suspicious activity. Provides administrative support for Parking Operations within the Facilities Strategic Infrastructure Management (FSIM) Department. Provides assistance and support to the Security Section of the Sheriff’s Office as needed. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

• Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations.
• Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports.
• Collects parking fees and enters data into a Point of Sale (POS) system.
• Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records.
• Provides administrative support, including accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies.
• Performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two-way radios, phones/tablets, ATVs, carts, and other essential tools.
• Conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed.
• Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two-way radio to Security personnel as needed. Reports any malfunctions to the appropriate personnel.
• Monitors traffic at entrances and exits of parking structure. Monitors handicap spaces and parking structure space availability.
• Responds to telephone inquiries, takes messages, and forwards phone calls as appropriate.
• Provides visitor-requested information, such as the location of County departments and facilities, street directions, and other general information.
• Assists in snow removal and other weather-related duties as assigned.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of basic accounting procedures desirable; ability to maintain accurate records of business and accounting transactions.
• Knowledge of common radio communication procedures and use of two-way radios preferred.
• Knowledge of Microsoft Office programs preferred.
• Must be able to act quickly and decisively in stressful situations.
• Ability to maintain positive interaction with fellow employees, public safety personnel, and the public in a courteous and professional manner. Ability to provide excellent customer service. 
• Ability to communicate effectively both verbally and in writing and possess a high level of attention to detail; ability to write accurate and detailed reports, records, and other documents.
• Ability to operate standard office equipment, including copier, calculator, printer, computer, POS system, fax, and multi-line telephone. 
• Maintain regular and punctual attendance.
• Ability to be trained on parking operations equipment
• Ability to work day and night shifts to support event parking 

Required Education & Experience

• High school diploma or equivalent education.
• One year of customer service experience.

Preferred Education & Experience

• Experience as a parking attendant or cashier.

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination.

Additional Information

Duties are primarily performed in a parking structure or booth environment. Work is performed in both standing/sitting positions for extended periods of time. Some travel may be required. May be exposed to inclement weather and hazardous environmental conditions, such as carbon monoxide and exhaust fumes. Must be able to safely lift and carry boxes and parking equipment up to 40 pounds as needed. May require working on-call, overtime, weekends, holidays, and rotating shifts or locations on short notice. Subject to call out at any time. Responds to emergency situations as required. Serves as on-call representative for after-hour response. This is a part-time position regularly working up to 25 hours per week.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.