Customer Service Paralegal - Solution Center
City of Indianapolis
Posted: March 17, 2026 (1 day ago)
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City of Indianapolis
Marion County Public Defender's Agency
Location
Indianapolis, Indiana, 46204
Salary
From $49,440
per year
Type
Full-Time
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This paralegal role supports attorneys in a public defender's office by handling administrative tasks for misdemeanor and youth justice cases, such as interviewing clients, preparing legal documents, and organizing files.
It involves close collaboration with lawyers to ensure smooth court processes for people who can't afford private representation.
A good fit would be someone organized, communicative, and passionate about helping underserved communities, with basic legal knowledge and the ability to stay calm under pressure.
***INTERNAL APPLICANTS ONLY***
The Marion County Public Defender Agency provides legal representation for Marion County citizens who cannot afford to hire their own lawyer in matters involving liberty interests, including criminal cases.
Our services are provided as a public service. We work with the felony, misdemeanor, Title IV D, civil commitment, and juvenile courts.
We also work on cases related to termination of parental rights as well as appeals. Our agency also offers education, services, and programs focused on different ways to serve jail sentences.
The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Position is responsible for performing a variety of general clerical and office support functions to facilitate legal proceedings and streamline administrative processes in cases where the client has been charged with Non- Major Felony Crime.
Position requires the knowledge of established policies and procedures, which controls most of the incumbent(s) actions.
Independent judgment may be utilized as long as it is performed at the request of the supervising attorney. Position reports to Administrator, Administrative Services.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
High School Diploma or equivalent is required. Must be well-organized and work well under pressure. Requires excellent oral and writing skills. Must possess typing and computer skills.
Knowledge of legal terminology, court procedure and legal ethics required to perform services for agency.
Ability to communicate effectively with other employees, clients and the general public in a professional, courteous, and concise manner required.
Must have the ability to interact with people in varying positions and from different walks of life and a strong desire to collaborate with the indigent community, and a willingness to work under pressure and prioritized duties while dealing with unexpected situations and deadlines.
Preferred Job Requirements and Qualifications
Associate Degree, or certificate in Paralegal Studies with one (2) year experience as a paralegal is preferred. Familiarity with research techniques or law enforcement is also a plus.
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