Summary
This job involves leading a team that handles permits and applications for onsite wastewater systems across South Carolina, while providing customer support and ensuring smooth operations to protect public health and the environment.
You'll act as a key contact for customers, help with online permitting processes, and oversee daily workflows to keep things running efficiently.
It's a great fit for someone organized with experience in environmental work or public health who enjoys supervising others and solving practical problems.
Full Job Description
Careers at SCDES: Where Passion Meets Preservation
Do you love South Carolina and protecting the environment?
Come join our team at SCDES, put your passion to work with us!
We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team!
Science | Service | Sustainability
About the Role:
Under general supervision, the OSWW Field Ops. Program Coordinator II supports the Bureau of Regional and Laboratory Services’ Onsite Wastewater (OSWW) Program by providing leadership, guidance, and daily oversight to the program. In this role, you will oversee program operations where needed throughout the state, support customer service functions, and ensure the consistent and accurate processing of OSWW applications and permitting documentation. As a primary point of contact for internal and external customers, you'll assist with ePermitting processes and help maintain program efficiency by monitoring application workflows and processing times. As a representative of the bureau, you will provide technical and administrative support, foster positive working relationships across regions, and contribute to the program’s mission of protecting public health and supporting environmental stewardship.
Job Responsibilities:Supervise and provide leadership to the Onsite Wastewater (OSWW) Program Coordinator I team as the program’s front-line supervisor.
Provide back-up customer service support and technical assistance to OSWW customers statewide.
Communicate directly with customers to provide application status updates; maintain working knowledge of processing time frames across the state.
Assist internal and external customers with ePermitting data entry; perform data entry for Approvals to Operate, including final inspection requests and inspection details.
Serve as the point of contact and administrative reviewer for retail food service OSWW applications. Assist the Customer Support Section Manager in communicating and processing these specialized applications.
Perform other duties as required, including attending periodic staff meetings and training.
Why Join Us?
As a state employee, you’ll enjoy:
- Job Stability & Purposeful Work: Make an impact on your community as you contribute to protecting SC'S environment
- Great Benefits: Including paid holidays, 30 total days of leave per year, insurance options for you and your family and retirement benefit choices.
- Career Growth: Ongoing training, professional development, and a clear path for advancement.
- Work-Life Balance: A career that lets you enjoy South Carolina, inside and outside of your job.
Requirements
- A bachelor's degree in the natural or physical sciences or a related technical field; or
- A high school diploma or GED and four (4) years or relevant environmental or public health experience, with a minimum of one (1) year program specific experience
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring.Additional Requirements: Must have a valid state driver's license and the ability to operate state-owned vehicles
Ability to provide outstanding customer service in a fast-paced environment
Excellent communication and organizational skills
Ability to accurately input data into data systems
Ability to work effectively in a team-oriented environment and maintain positive working relationships with coworkers, industry, and government officials
Ability to successfully complete assigned technical coursework and pass any job-related tests within the probationary or trial period
Qualifications
Data management skills
Familiarity with onsite wastewater methods, Standard Operating Procedures (SOPs), and/or ePermitting
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Demonstrated ability to prioritize and manage time effectively
Supervisory, leadership, and/or customer service experience
Additional Information
SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
The Department will not sponsor H1B visas for this position.
The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees: - Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid parental leave
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
- Remote Work: The option to work remotely 2 days per week is available after successful completion of 1 year of employment with SCDES, based on job functions.
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.