ORS CSU Agent

Full Job Description

Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!

Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits!

Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children.

The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills.

Starting rate: $20.31

Responsibilities
The CSU ORS Agent:

• Provides exceptional customer service to clients over the phone
• Educates and explains case actions, policy, and procedures in a clear and concise manner
• Responds to client inquiries while complying with ORS policy and procedures
• Conducts research to analyze facts and applies knowledge of the Office of Recovery Services rules, regulations, and policies

Qualifications
A successful candidate for a CSU ORS Agent position has:

• Exceptional customer service skills
• Strong communication skills in verbal and written form
• Telephone etiquette skills
• Excellent typing skills
• The ability to enter data into a computer system accurately, using computer software programs including web based, spreadsheet, and word processing
• The ability to interpret, clarify, explain, and apply agency policy and procedures, business practices, federal and state laws and regulations
• The ability to stay focused while working in a fast-paced work environment

***The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.***

Additional Information

• All ORS job offers are contingent upon passing a Criminal Background Check.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPPA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a).

Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.


Physical Requirements
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Working Conditions
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.