Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Operations Support Specialist, you will you will serve as a subject matter expert in administrative programs (such as property, facilities, supply, acquisition, budget, travel, performance, staffing, or benefits) and lead strategic evaluation of services and processes to advance program objectives..

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/06/2026. Application Limit: This vacancy is limited to the first 150 applications received.

All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered.

If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered.

Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable.

If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application.

The date your application is last submitted will be used to determine whether you meet the cut-off criteria.

GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Evaluating and adhering to procedures within administrative program areas (such as budget/financial management, staffing/position management, benefits, travel, space/facilities/emergency management, property, or acquisition).

Processing various administrative packages related to the assigned program area; Advising personnel on established methods and procedures, and recommending solutions to administrative problems; Maintaining accurate records and documentation to support program operations and ensure compliance with organizational policies.

OR You may substitute successful completion of a master's (or equivalent graduate) degree or 2 full years of graduate education in a qualifying field or a L.L.B/J.D degree for the experience required at the GS-09 grade level.

Such education must have been obtained in an accredited college or university and demonstrate the skills necessary to do the work.

Check with your school to determine how many credit hours comprise two years of graduate education. if that information is not available use 36 semester or 54 quarter hours.

GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Participating in studies to identify, analyze, and develop recommendations for resolving issues across assigned administrative program areas (e.g., budget, staffing, travel, space management/facilities, emergency management, security, acquisition, or position management); Documenting and reconciling administrative transactions, including preparing reports and spreadsheets; Providing guidance to personnel on established methods and procedures, offering recommendations for process improvements, and addressing challenges; Collaborating with cross-functional teams to implement solutions and optimize operational efficiency within assigned program areas.

OR You may substitute a doctoral degree (PhD or equivalent degree) or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M.

if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Implementing strategies to address and resolve complex challenges in administrative procedures across areas such as budget, staffing, travel, space management/facilities, emergency management, security, acquisition, or position management; Conducting independent evaluations of administrative operations, preparing and delivering detailed reports to management to facilitate informed decision-making; Serving as a liaison, coordinating and maintaining effective communication with internal and external stakeholders to ensure alignment of objectives and seamless program execution; Analyzing changes impacting administrative program areas and proactively adapting procedures to maintain compliance and operational efficiency; Coordinating process improvements, implementing best practices, and enhancing the effectiveness of administrative support functions.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/06/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Serves as a subject matter expert in one or more administrative and management program areas, including Human Resources and Benefits; Budget, Acquisition, and Travel; or Property, Supply, Facilities, Security, Emergency Management, and Safety.
• Drives improvements in productivity and operational efficiency by assessing program performance and resolving issues affecting administrative effectiveness.
• Represents the organization at meetings and conferences, providing guidance, recommendations, and briefings to decision makers on assigned program area.
• Provides customer service support and coordination across areas that may include Property, Security, Safety, and Facility Management; Staffing, Benefits, and Performance Management; and, Travel, Acquisition, and Financial Management.
• Updates data systems and spreadsheets, resolves discrepancies, and tracks and reports key metrics and requirements to leadership and management.