Technology Specialist III

Full Job Description

THIS RECRUITMENT WILL CLOSE AFTER 75 APPLICATIONS ARE COLLECTED. PLEASE APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

Definition

Under direction, to supervise and perform a wide range of responsible and complex technical duties; provides technical support for network systems and business applications; instructs/directs others and troubleshoots and resolves complex system/application related support requests requiring advanced knowledge of systems; is assigned sensitive, highly specialized, larger and most difficult or complex problems and systems; performs a variety of technical support duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues; analyzes existing processes and provides recommendations regarding technology solutions; trains IT technical and/or specialist staff, as well as users, in personal computer hardware/software; deploys hardware and software upgrades, patches, security and backup/recovery processes; installs, configures and administers a variety of commercial off-the-shelf (COTS) and internal applications; and performs other related duties as assigned..

Distinguishing Characteristics

This is the advanced journey level classification in the Technology Specialist series.

Positions in this classification perform technical assignments of significant complexity and serve as technical experts within their area of assignment.

This class is distinguished from the classification of Technology Specialist II in that incumbents in the Technology Specialist III classification performs the most complex technical work, and provide lead direction to assigned Technology Specialist, technical, or clerical staff and/or serve as technical experts within their area of assignment.

This class is distinguished from the Software Administrator, Software Engineer and Infrastructure Engineer series’ in that the latter describe positions with professional/analytical responsibilities where the primary duties include the evaluation of current systems, the design of technical solutions to meet the identified business or system needs, resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis, design and administration; system analysis, administration and design; and/or database analysis, administration and design.

In contrast, the Technology Specialist III classification describes positions with responsibility for providing a broad range of routine and complex technical duties and may assist professional staff.

Requirements

Duties may include, but are not limited to, the following: 

• Supervise, train, and evaluate performance of staff;
• Acts as a technical resource for staff; provides support for one or more specific department programs or applications, requiring specialized expertise; tests programs and applications from the user’s perspective; may troubleshoot new applications and/or systems to ensure functional operation;
• Leads assigned staff in support of assigned department and program(s); provides leadership and direction to assigned team;
• Assists in developing, implementing, and explaining policies and procedures;
• Participates in the selection of staff, coordinates staff training, provides input to performance evaluations, coaches staff;
• Serves as a trainer for technology staff regarding new procedures and software applications; demonstrates the software application systems; prepares written procedures and training materials for staff;
• Assists users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging, and resolving a variety of operations/business-process related applications problems;
• Coordinates and provides second and third level technical support to County personnel, over the telephone; analyzes and solves complex software, hardware, and network problems;
• Verifies the location of the problem; elicits information from end user on the nature of the issue; resolves issue or refers to higher level staff member when necessary;
• Reviews and tracks service requests and trouble reports related to hardware and software problems and coordinates with end users and/or managers to ensure that customer needs are met. Maintains records of work completed and resolutions;
• Monitors the network consoles; prioritizes, schedules, and dispatches field calls; monitors network security in close coordination with Information Technology staff;
• Performs workstation troubleshooting; performs configurations of new desktop and laptop images; installs, upgrades, and maintains computer workstation hardware, peripherals and associated software; manages and executes installation upgrades and system patches;
• Creates user IDs, modifies user profiles, resets passwords, and performs regular file maintenance; sets up basic user access permissions consistent with County policies and procedures; documents all changes and revisions;
• Monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components;
• Receives, reviews and/or logs requests from end users regarding computer hardware, software and/or peripheral equipment problems; writes and tracks trouble tickets/work orders;
• Instructs others in the generation of, and design and generate a variety of, routine and ad hoc customized reports based on customer requirements; 
• Uses understanding of business operations to help identify potential enhancements efficiencies; defines user requirements, designs basic solutions; 
• Monitors and tests website functionality to ensure optimal performance for end users; provides recommendations for performance improvements; designs website content; reviews and monitors content to ensure consistency with County policies and procedures; 
• Completes, reviews, and/or approves a variety of forms, including requests for hardware and software, and user access;
• Updates web content; identifies and repairs broken links; archives web content;
• Administers and maintains County standards for system hardware and software; develops system related documentation;
• Participates in application installation, configuration, upgrades, and maintenance;
• Generates standard reports from various database applications;
• Reviews, submits, and tracks requests for system enhancements and equipment upgrades;
• Maintains an inventory of all computer systems, peripherals, and software;
• Provides after hours technology support as assigned; and
• Performs other related duties as assigned. 

In addition to the above, when assigned to Telecommunications: 

• Provides technical assistance in the installation, maintenance, modification, troubleshooting, and repair of telecommunication equipment such as PBX and/or VoIP equipment, voice mail systems, uninterrupted power supplies, telephone handsets, radios, network cabling, paging/public address equipment, intercoms, T1 circuits, optical fiber and related equipment;
• Assists in telecommunication system moves, ads and changes; reviews installation sites and determines amount of cabling needed to conduct installation; installs cabling, jacks, and related components;
• Receives service/repair calls or maintenance alarms; investigates, analyzes, and diagnoses the operation and performance of electronic, radio and wire systems and equipment; and initiates action to optimize system/circuit effectiveness;
• Troubleshoots digital and analog switching equipment malfunctions and takes necessary actions to restore systems; and
• Provides training to personnel of customer departments on the use and features of telecommunications equipment and systems.

In addition to the above, when assigned to GIS:

• Performs GIS layer updates; and
• Creates forms using Survey 123 from existing layers.

Qualifications

Knowledge:

• Computer hardware and software, operating systems, workflow processes, direct access techniques and remote processing;
• Operational characteristics of local and wide area network systems;
• Operational characteristics of communication systems, equipment, and devices;
• Automated systems/software utilized in area of assignment, including work processes, methods of data entry/retrieval, and system navigation;
• Methods and techniques of testing, troubleshooting, problem solving, and maintenance of desktop computer, network, and communication system hardware and software;
• Tools used in the maintenance, testing, troubleshooting, and installation of personal computers, communications equipment, network components, and peripheral equipment;
• Principles and practices of effective customer service;
• Principles and practices of effective team building, team leadership and conflict resolution;
• Safe work practices when working with electronic equipment;
• Operations, services, concepts, terms and activities common to a comprehensive, state of-the-art information technology program; and
• Principles of records and database management.

In addition to the above, when assigned to Telecommunications:

• Radio communications and electronics including Microwave radio theory and operations; and
• Standards and protocols for data/voice communications.

Skill/Ability:

• Supervise staff, plan, assign and delegate work, monitor performance, take corrective action;
• Understand the operations and functions of an assigned business unit;
• Develop training materials; train team members in the use of complex technical equipment and software;
• Perform complex duties related to troubleshooting, configuring, performing repairs and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests;
• Write procedures and documentation for problems, solutions, and standards;
• Track service requests and trouble reports and ensure problems are resolved;
• Execute system testing plans and test, troubleshoot and de-bug programs using appropriate technology to ensure system functionality;
• Read, comprehend, and retain technical information on computer products and systems;
• Communicate clearly and concisely, both orally and in writing;
• Communicate technical issues to individuals with varying degrees of information technology knowledge;
• Establish and maintain effective working relationships with those encountered during the course of the work;
• Organize and manage multiple priorities and perform a variety of work assignments;
• Work independently and as a cooperative, contributing member of a team;
• Provide on-call service during off hours, evenings, weekends and holidays; and
• Work with confidential and protected information and maintain confidentiality of data

Experience and Education

PATTERN I

PATTERN II

Equivalent to the completion of an Associate’s Degree from an accredited college or university with major coursework in computer science, information technology, or a related field.

Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above required education; AND

License or Certificate:

• Some positions may be required to possess and maintain a valid California Driver’s License and meet County insurability requirements.
• Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required.

• Current certifications such as CompTIA A+, Network+, Security+, Microsoft Modern Desktop Administrator; OR
• Six (6) months experience with Active Directory administration, Group Policy management and PowerShell scripting; OR
• Six (6) month experience with VMware virtualization technologies, IT service management principles and structured troubleshooting methodologies; OR
• Six (6) months experience supporting medium-to-large organizations with complex IT infrastructures with security and compliance requirements

Additional Information

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: 75 applications or March 9, 2026 at 5pm
Oral Examination: Tentatively the week of March 16, 2026

Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County.

GENERAL INFORMATION
Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.

Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.

Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org

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