Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Operations Support Specialist, you will assist with various administrative programs (such as property, facilities, procurement, travel, finance, staffing, or benefits) and help evaluate, improve, and prioritize services and processes.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/06/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/06/2026. Application Limit: This vacancy is limited to the first 150 applications received.

All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered.

If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered.

Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable.

If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application.

The date your application is last submitted will be used to determine whether you meet the cut-off criteria.

GS-05: You qualify at the GS-05 level if you possess three (3) years of progressively responsible experience, one (1) year of which is equivalent to at least the GS-04 grade level in the federal government which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; and Communicate effectively orally and in writing.

OR You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-05 grade level.

This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.

GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Updating data on spreadsheets and in systems; Performing routine analysis of various administrative programs, in one or more of the following areas: human resources and benefits; budget and financial management; or property, supply, facilities, and safety; Responding to routine questions concerning administrative procedures and requirements and resolving a variety of routine clerical and/or administrative matters; Collecting information related to workflow, office procedures, and control systems in support of program evaluations.

OR You may substitute superior academic achievement for the experience required at the GS-07 level.

You must have completed the requirements for a Bachelor's degree from an accredited college or university with a grade point average of 3.0 or higher on a 4.0 scale, class standing in the upper third of a graduating class or major subdivision, or membership in a national scholastic honor society.

OR You may substitute successful completion of one year of full-time graduate education for the experience required at the GS-07 level.

This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position.

A course of study in business administration, public administration, or related fields is qualifying. Check with your school to determine how many credit hours comprise a year of graduate education.

If that information is not available, use 18 semester or 27 quarter hours.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/06/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Provide support across a range of administrative programs, which may include, property, space and facilities management; procurement, travel, and financial management; and staffing, benefits, telework, and performance and position management.
• Ensure accurate entry and maintenance of administrative and personnel data in databases and spreadsheets to support management and employee tracking.
• Attend meetings and conferences on behalf of the organization, providing information and updates to supervisors and staff on mission or administrative programs.
• Advise employees, supervisors, and managers on a range of administrative programs, which may include staffing, telework, and benefits; financial, budget, and contract management; health and safety, security, and supply and fleet management.
• Maintain and manage forms to support program-specific operations, ensures proper documentation, and provides timely and accurate responses to employee inquiries.