Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Operations Support Specialist, you will collaborate with SCOPS teams and professional partners to deliver solutions and support for agency needs in Human Resources, position management, staffing, performance management, benefits, telework, alternate leave and onboarding..

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/10/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/10/2026.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Coordinating with internal and external partners to support HR or administrative functions, manage collaborative projects, and facilitate communication to ensure alignment with organizational goals.

Serving as a primary point of contact in one or more administrative program areas, such as HR, position management, staffing, onboarding, performance management, alternate leave, telework, and benefits.

Analyzing and interpreting data from multiple sources to design and implement automated solutions, enhancing productivity, data management, and operational efficiency in administrative programs.

Serving as a primary point of contact for internal and external stakeholders to achieve HR and administrative program objectives, including developing, evaluating, analyzing, and interpreting policies to address and resolve challenges.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/10/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Manages daily operations in assigned program areas, such as HR, staffing, position and performance management, telework, benefits, onboarding, alternate leave, and timekeeping.
• Provides technical guidance and support to office management on complex HR and administrative matters to meet mission requirements and ensure continuity across the directorate.
• Prepares reports and project papers, organizes briefings, and delivers findings and recommendations to management and staff to promote understanding and acceptance
• Supports collaborative projects and studies to identify challenges and propose enhancements in program areas such as HR, staffing, performance management, telework, benefits, onboarding, alternate leave, and timekeeping.
• Builds and maintains relationships with subject matter expert (SME) across offices/directorates, communicates on complex issues, and leverages contacts to resolve challenges.
• Independently plans, schedules, and leads studies to assess work operations, providing recommendations to increase organizational effectiveness and operational efficiency.