MWR Operations Assistant (Catering)

Full Job Description

This position is located in the Food and Beverage Division of the Morale, Welfare and Recreation Department in the Southwest Region.

The primary purpose of this position is to coordinate the catering function providing timely preparation, service and breakdown of events as contractual arrangements state.

Have knowledge and skill in setting up and organizing catered functions that will satisfy the customer and stimulate return business.

Knowledge of military club operations, regulations and techniques pertaining to private parties.

Skill to communicate effectively and the tact to deal capably and diplomatically with superiors, peers, subordinates and customers. Knowledge of basic arithmetic and cash handling procedures.

Attend MWR Cash Handling Training with in the first 30 days of employment. Ability to operate office machines such as copy machines, PC Computer, and calculators.

Knowledge of military protocol, proper etiquette, social graces and customs. Major Duties:

A. Responsible for the operation of catering functions requiring food and/or beverage service. Analyzes the requirements of the occasion and determines suitable types of service to be provided.

Prepares the facility as contracted. Make arrangements for rental equipment as needed.

Schedules and assists catering service personnel in room arrangement, table setting including Buffet and Hors D'oeuvres and overall club cleanliness. B.

Coordinates work and services required between catering and food preparation areas prior to and during the event.

Makes a thorough inspection of the facility prior to the scheduled event to ensure all contractual arrangements are met.

Monitors and assists with functions in progress to ensure that the service provided are efficient, courteous and correct.

Receives complaints, suggestions and reports of various problems from the host or hostess of the affair.

The incumbent will attempt to resolve issues and provide input and recommendations to management upon completion of the event to improve future events. C.

Ensures that the facility and the equipment used is cleared, cleaned and returned to the proper storage area upon completion of the event.

Assures that all equipment is maintained in proper working condition and that all safety regulations pertaining to equipment is followed.

Maintains up to date inventory control on all equipment, such as tables, chairs, linens, glasses, etc. Initiates purchase requests as needed for managers' signature. D.

The incumbent provides direction to catering wait staff assigned to work event.

Provides training in proper serving methods, table settings, customer relations, protocol requirements and special procedures for visiting dignitaries.

The incumbent provides input for disciplinary actions. Ensures that all personnel comply with fire, safety, sanitation, and customer service and security regulations. E.

Prepares and completes DAR for any monies taken in during and after catered event. Prepares required reports and records, following established policies and procedures.

Assist with administrative duties as needed, such as answering telephones, answering customers' questions, referring unusual questions or situation to supervisor.