Mission Support Specialist

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Commissioner, Privacy, FOIA, and EEO Office located in Washington, DC.

Experience: You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assist in the researching, reviewing information for tracking of projects/action plans.

Skills in utilizing accountability systems to monitor and account of property. Disseminating accurate and timely information.

Responding to all inquiries and complaints or directing them to the appropriate office for action. Providing alternative solutions and options to often complex problems.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Researching, reviewing and analyzing information utilizing computer systems/databases to assist in the development, implementation and tracking of projects/actions plans.

Assisting with property inventory by utilizing accountability systems to conduct inventory and monitor property.

Conducting a variety of administrative functions such as data entry, scanning, uploading documents to computer systems, to meet deadlines and support program offices.

Overseeing employee safety by enforcing workplace safety programs and advising employees on eligibility and procedures for Workers Compensation benefits.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Education Substitution: GS-09: Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in any field, or a L.L.B.

or J.D. for the experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university.

Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

You are required to submit proof of your claim. GS-11: You may substitute a Ph.D.

or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or an LL.M. for experience at the GS-11.

Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study.

If that information is not available, use 54 semester or 81 quarter hours.

Combining Education and Experience: You may substitute using a combination of successfully completed education and experience that is at least 100% as described in the Combining Experience and Education statement in the announcement posting.

You will be required to submit proof of your educational claim.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/04/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

This position starts at a salary of $70,623.00 (GS-9, Step 1) to $111,087.00 (GS-11, Step 10) with promotion potential to $133,142 (GS-12 Step 10).

Major Duties for this position include, but are not limited to: Performs a range of administrative and analytical duties required to implement and provide oversight and support to PFE programs.

Provides technical advice and guidance on a variety of mission support functions and processes within, including logistics, policy and planning, and communications and training.

Provides support to the functions of property management. Receives, ships, and manages equipment and supplies inventory, ensuring accurate tracking and availability for mission needs.

Coordinates technology requirements with the Office of Information and Technology (OIT) or other offices, to include: computer/laptop imaging, programming, conferences, training room logistics, et al.

Manages a government purchase card, ensuring compliance with procurement policies and procedures. Manages daily correspondence, ensuring timely receipt and dissemination of communications.

Composes correspondence, standard operating procedures, and routes documents for review and approval. Provides administrative training and resource materials.

Reviews presented materials and works to develop materials that are clear and concise. Generates and maintains various reports.

Contributes to the formulation and implementation of policies relating to PFE headquarters and the field workforce.

Serves as the PFE Headquarters safety officer, ensuring compliance with safety regulations and emergency preparedness protocols.

Identifies issues relevant to Office Workers' Compensation Program (OWCP) and applies applicable standards, procedures, and solutions.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.