Medical Support Assistant (OA)

Full Job Description

About the Position: Serves as a Medical Support Assistant (Office Automation) for the Optometry Service at Landstuhl Regional Medical Center.

This is a Direct Hire Solicitation Permanent Change of Station (PCS) costs and Living Quarters Allowance (LQA) are not authorized.

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes: entering and maintaining data in medical automated systems for a medical clinic or medical setting and maintaining a clinic or medical setting appointments for multiple medical providers.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Major Duties:

• Enters, manipulates and retrieves information and data from automated medical systems.
• Maintains patient records/charts according to regulations, policies, or procedures.
• Manages patient appointments and resolves scheduling conflicts to ensure efficient clinic operations.
• Greets customers/patients, answers phones and responds to inquiries via other communication mediums such as email.
• Performs clerical duties to the in processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests.