Medical Records Technician (Office Automation)
Military Treatment Facilities under DHA
FreshPosted Feb 3
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Posted: February 6, 2026 (0 days ago)
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Medical Support Assistant (Family Advocacy Program/Office Automation)
U.S. Army Medical Command
Department of the Army
Location
Schofield Barracks, Hawaii
Salary
$47,406 - $61,628
per year
Type
Full Time
More Healthcare & Medical jobs →Closes
February 10, 2026More Army jobs →
GS-5 Pay Grade
Base salary range: $33,878 - $44,042
Typical requirements: 1 year specialized experience. Bachelor's degree.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a front desk assistant in a family support program at a military clinic in Hawaii, handling tasks like answering phones, scheduling appointments, checking in patients, and helping with reports on issues like child abuse and domestic violence.
It's a good fit for someone with customer service experience in a medical or office setting who enjoys administrative work and supporting families in need.
The role requires reliability, good typing skills, and the ability to handle sensitive information.
Key Requirements
- One year of specialized experience in administrative or clerical duties in a medical clinic, including word processing, data entry, scheduling, and customer inquiries
- 52 weeks of federal service at GS-05 level or equivalent within the last 52 weeks (time-in-grade requirement)
- Qualified typist with at least 40 words per minute typing speed (based on a 5-minute sample with three or fewer errors)
- Eligibility under specific employment authorities, such as current Army/DoD civilians, military spouses, veterans, or priority placement programs
- Ability to perform front desk reception duties, including answering phones, patient check-in, and clinic opening/closing
- Experience maintaining records using automated systems and assisting with referrals for sensitive issues like child abuse and domestic violence
Full Job Description
About the Position: This position is located at the Desmond Doss Health Clinic (DDHC), Family Advocacy Program, in Schofield Barracks, Hawaii.
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.
You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education or experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes performing a variety of administrative or clerical duties in a medical clinic, such as utilizing common word processing software to create correspondence and forms; maintaining records and data entry using automated management systems; scheduling appointments and resolving minor or routine inquiries from customers.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05).
Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Major Duties:
- Serve as Medical Support Assistant (MSA) for the Family Advocacy Program (FAP) at a Medical Treatment Facility (MTF).
- Work front desk reception for FAP, to include: answering phones, scheduling patients, provide customer service, providing assistance, checking in patients, and open/close clinic.
- Provide statistical data for reports as needed.
- Perform administrative, medical support, and clerical tasks.
- Assist with processing referrals for child abuse and domestic violence.
Check your resume before applying to catch common mistakes