Medical Support Assistant (OA)

Full Job Description

About the Position: This position is located in Honolulu, Hawaii at Tripler Army Medical Center in various departments. Tripler Army Medical Center is a tobacco-free workplace.

Tobacco products include, but are not limited to, smoking, smokeless tobacco, and electronic nicotine delivery devices.

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes experience maintaining and monitoring patient appointment schedules; using automated; receiving patients and visitors as the initial point of contact, in person or telephonically; and resolving problems through discussion with patients voicing a complaint.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. (Note: You must attach a copy of your transcripts.) Major Duties:

• Receive patients and visitors as the initial point of contact in person or telephonically.
• Enter, manipulate, and/or retrieve information and data from various automated systems.
• Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
• Maintain both electronic and paper patient records.
• Coordinate and/or schedule patient appointments with various clinics or at other medical treatment facilities.