Management Technician

Full Job Description

Are you a highly organized and motivated professional who enjoys analyzing and problem solving? The Department of General Services (DGS) is seeking a dependable Management Technician to serve as a Customer Service Representative for the Bureau of Procurement and provide backup support to all clerical positions in the Programs & Systems Division. Bring your talents to our team while providing valuable services throughout the Commonwealth, apply today!

Requirements

As a Management Technician, you will provide quality customer service for the Bureau of Procurement by responding to inquiries and assisting bureau personnel and suppliers with the use of computers, laptops, AV equipment for supplier registrations, and online bidding.

You will also research pending procurements, modify published materials, recommend website enhancements, analyze supplier data, and participate in supplier educational forums to enhance existing relationships and seek increased supplier participation in Commonwealth procurements.

Excellent organizational skills are utilized to maintain detailed records surrounding customer interactions and transactions, and record details of inquirers, complaints, and comments as well as actions taken for resolution.

You will be responsible for providing technical and non-technical assistance to bureau customers and staff concerning Commonwealth policies, procedures, and systems of Commonwealth procurement, including the Supplier Relationship Management (SRM).

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, up to 4 days a week, upon successful completion of the initial training period.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or
• Any equivalent combination of experience and training.
• An Associate's Degree may be substituted for two years of required experience.

Additional Requirements:

• You must have experience developing and maintaining supplier and/or vendor relationships.
• You must have professional or educational experience with MS Office Suite and Adobe software.
• You must have experience providing customer service to internal and external stakeholders.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.