Management and Program Analyst

Full Job Description

See below for important information regarding this job. To qualify for a Management and Program Analyst your resume and supporting documentation must support: A.

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled.

To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector.

Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable specialized experience includes: Performing analytical and evaluative work in order to develop and execute phases of operating programs.

Planning, scheduling and conducting projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in a program or work setting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

• Supports the Reutilization Business Integration (RBI) Initiative and is responsible for understanding system functionality and business capabilities.
• Receives, validates and inputs customer orders/change requests, monitors customer orders after they have been created, and process order cancellations.
• Responsible for querying the system, maintaining tables and analyzing transactions for process specific information.
• Ensures employees are able to respond to customer requests, verifies customer profiles, provide customer shipment information and initiates corrective resolution of shipment problems.
• Performs full study and analysis to support Business Case Analysis (BCA) or Strategic Planning teams or to determine compliance with management practices and effective utilization of staff.