Senior Management Systems Analyst
City of Seattle
FreshPosted Feb 25
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Posted: February 25, 2026 (1 day ago)
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Management Analyst 5 (MA5/ERB)
State of Washington
Health Care Authority
Location
Washington, 98504
Salary
$76,968 - $103,536
per year
Type
Full-Time
More Management & Supervision jobs →Closes
March 5, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading efforts to fix big-picture problems in employee benefits programs for public workers and schools, such as correcting employer mistakes and ensuring proper insurance coverage for over 700,000 people.
You'll advise top leaders, shape policies, and manage a small team while working mostly from home in Washington state.
It's a great fit for someone with strong leadership skills, experience in policy and operations, and a passion for improving public health benefits.
Key Requirements
- Supervise a team of five staff across employer error correction, Medicare Secondary Payer coordination, and benefits administrator communications
- Advise executive leadership on program rules, policy challenges, business process redesign, and eligibility system improvements
- Conduct in-depth research, evaluate impacts, and present recommendations to boards, executives, and stakeholders
- Develop and implement business strategies for employer reporting, MSP compliance, and proactive interventions
- Oversee production of program status tracking, analytics, and reports for decision-making by officials and leaders
- Represent the agency on multi-agency and public-private teams, coordinating with technology, policy, and legal offices
- Apply an equity lens to all work, including analyses of business processes
Full Job Description
Management Analyst 5 (MA5/ERB)
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This Management Analyst 5 (MA5) role focuses on initiating proactive interventions to resolve systemic issues and reduce employer errors.
This job offers the opportunity to shape state-level employee benefits policy, lead teams through complex operational challenges, and ensure the accuracy of insurance for hundreds of thousands of public employees.
Instead of just following rules, this person helps create them by drafting decision memos and influencing policy, including interpretation of RCW (Revised Code of Washington) and WAC (Washington Administrative Code).
If this work sounds interesting to you, please apply!
All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.
About the division:
The Employees and Retirees Benefits (ERB) Division within HCA comprises two programs with an overall spending budget of almost $5 billion for over 725,000 covered lives:
The Public Employees Benefits Board (PEBB) Program provides insurance coverage and administers benefits and eligibility for eligible employees of state agencies, higher-education institutions, employer groups, and their dependents.
PEBB also offers Retiree and other continuation of coverage benefits such as COBRA for those who meet state eligibility and procedural requirements.
About the position:Advises executive leadership and cross-divisional stakeholders on program-rule interpretation and implementation, precedent-setting operational and policy challenges, including business process redesign, long-range planning, and eligibility system improvements.
Represents HCA on multi-agency and public-private analysis teams, conducting in-depth research, evaluating impacts, and presenting actionable recommendations to HCA executives, the PEB/SEB Boards, and other governing bodies.
Develops and implements business strategies and proactive interventions related to employer reporting, Medicare Secondary Payer (MSP) compliance, and benefit administrator (BA) communications, often coordinating with Enterprise Technology Services (ETS), Portfolio Management and Monitoring (PM&M), Rules & Policy, and the Office of Legal Affairs (OLA).
Oversees the production of PEBB and SEBB program status tracking and analytics used by boards, commissions, elected officials, and agency leaders to evaluate benefit administration effectiveness and support strategic decision-making.
This MA5 supervises five staff across three specialized areas: Employer Error Correction, MSP, and benefits administrator communication.
This position is eligible to telework and is typically not required to report on-site.
The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA.
Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.
Requirements
Some of what you will do:
Directly supervises three functional areas: (1) employer error correction (Program Specialist 3 staff), (2) Medicare Secondary Payer coordination (MA4), and (3) Benefit Administrator communications and web governance (MA3).
Provides oversight to ensure operational clarity, alignment with HCA policy, and continuity across lines of business.
Qualifications
Required qualifications:
Required Experience (Can be concurrent):
- Two (2) years supervising staff (performance expectations, coaching/corrective action, issue resolution).
- Two (2) years analyzing workflows and implementing process improvements.
- Two (2) years conducting research or trend analysis and producing recommendations for leadership.
- Two (2) years managing cross-functional projects in a health care-related environment (planning, Key Performance Indicator (KPI), outcomes).
- Two (2) years developing and delivering training and presentations to diverse audiences (in-person and virtual).
- Two (2) years collaborating with internal and external stakeholders to resolve competing priorities.
- Two (2) years monitoring compliance, identifying root causes, and implementing corrective actions.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Qualifying candidates will also meet one of the following criteria options:
Option 1:
- Bachelor's degree in business administration, public administration, a health-related field, or another comparable discipline.
- Five (5) years of demonstrated experience in health care program administration or health insurance operations.
- Demonstrated knowledge of eligibility systems, regulatory compliance, and stakeholder impacts.
Option 2:
- Nine (9) years of experience in business administration, public administration, a health-related field, or another comparable discipline.
Preferred qualifications:
- Familiarity with Washington State rules and policies related to the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs.
- One (1) or more years of experience using spreadsheet software (e.g., Microsoft Excel) to track data, monitor trends, or support decision-making.
- One (1) or more years of experience using presentation tools (e.g., PowerPoint, Zoom, WebEx) to prepare and deliver structured content.
- Two (2) or more years of experience developing and implementing strategic communication, stakeholder engagement, or marketing initiatives.
- Demonstrated strengths in customer service, clear writing, creative problem-solving, and applying new technologies or systems to improve program outcomes.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.
To apply for this position, you will need to complete your profile which includes three professional references and attach them in separate files:
- A cover letter that specifically addresses how you meet the qualifications for this position.
- Current resume.
To take advantage of veteran preference, please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
Additional Information
About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.
Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
- A healthy work/life balance, including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
- And free parking!
Notes:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.
HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.
Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.
Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.
Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.
If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.
Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at angelic.matthews@hca.wa.gov
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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