Mail Processing - Driver (Internal Only)

Full Job Description

Schedule: Distribution operates Monday - Friday 3:00 a.m. – 6:00 p.m. Shifts are Monday – Friday (8 hours) or four days a week (10 hours).

Travel Requirements: Travel is required and varies from five miles to 300 miles per day.

Who We Are
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About the Division:
The Business Resources Division (BRD) within the DES provides a number of services to state agencies, local governments, and non-profit organizations. Services provided by the division include Print and Mail Services, Fleet Operations, and Surplus Operations. DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.

About the Opportunity
This position reports to a Distribution Supervisor to deliver exceptional mail services; reduce the overall cost of government; and set a standard for continuous improvement. The duties and responsibilities of this position play an important part in achieving the goals of DES, by requiring the employee to understand the needs of our customers, be proactive in customer service and to perform the essential functions of this position. This is a high-stress production environment routinely dictated by customer needs, equipment operation, staffing levels, and vendor deadlines. Work is performed in a primarily on delivery route. You can expect to sit and/or stand for prolonged periods in addition to working in noisy conditions without loss of concentration. Regular lifting of mail trays, tubs and/or packages weighing up to 75 lbs.

You should expect daily contact with internal and external customers. Your interpersonal skills are required to ensure a positive and professional interaction.

You will answer questions about services and provide accurate information and your interactions must be timely in order not to disturb customers workflow.

Must be able to defuse customer concerns or assist them in contacting CMS staff who can promptly resolve problems.

This position has been designated as critical under the DES/CMS Continuity of Operations Plans (COOP) and Critical Positions.

The incumbent in this position is directly responsible for delivery of vital mail services for Washington State Government.

During a recognized emergency, the duties may be different from normal duties, and will be temporary in nature, lasting only as long as necessary to resume normal operations.

The incumbent may be required to perform the following during a recognized emergency/disaster:

• Report for duty on short notice for a specified timeframe
• Report for duty outside of normally scheduled work hours and workdays
• Report to duty station this is different from the official duty station
• Perform work tasks outside the normal scope of duties reflected in this PDF

Requirements

Some of what you will enjoy doing:

Driving, pick-up and delivery:

• Regularly operate mail delivery vehicles, size varies based on delivery route requirements and location.
• Safeguard the transporting and delivery of time sensitive materials such as but not limited to; lab samples, PPE supplies, furniture, warrants, evidence, child support goods and services, criminal records, medical records, etc.
• Physically handle mail trays, tubs, and packages weighing up to 75 pounds and General-Purpose Mail Carts (GPMC), average weight 1,000 pounds.
• Sort and deliver mail, parcels and packages which involve lifting, bundling and dispatching to multiple processing centers depending on service required.

Customer Service:

• Answer questions about print and mail services and provide accurate information.
• Resolving routine customer problems.
• Mail Processing Equipment:
  • Operate Pitney Bowes TA's (handheld tracking device) to ensure delivery confirmation and chain of custody is maintained.
  • Operate X-ray machine and visually inspect mailings. Isolate any suspicious packages and follow standard operation procedures.
• Mail Management System (Basics):
  • Gather billing data to be enter into Mail Management System.
  • Access data base for PO Box/Mail Stop listings to determine delivery time and location for 16 mail delivery routes.
  • Training others on delivery routes using standard operating procedures. Check work for accuracy.

Qualifications

REQUIRED:
High school diploma or GED
AND

• Must have a valid unrestricted driver's license with at least two (2) years of driving experience (personal or professional), free of serious traffic violations
• Able to lift/move/transfer mail trays, tubs and/or packages weighing up to 75 lbs.
• Able to safely operate motor vehicles, hand trucks, electric pallet jack, dock plates, cell phone, and standard office equipment including a computer, handheld tracking device, phone, printer, and copy machine

AND
Required Diversity Equity and Inclusion (DEI) Competencies
Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn an/d understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization

Additional Information

How to Apply:

Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed.

Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents by uploading to your application in order to be considered; failure to do so may result in you not being considered for the position:

1. ONLY if selected for hire, you must provide a current copy of your Driver's Abstract. (Please note you will have a $15 fee)
   • and willing to provide one every year of employment moving forward.
2. A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

**Donot attach any documents that include photos or private information (social security number, year of birth, etc.).

Union Inclusion:

This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407-8446 or email jobs@des.wa.gov.