Mail Clerk

Full Job Description

Position is located in the Mail/Reproduction Unit, Storage/Distribution Division, Logistics Services Department, El Paso VA Health Care System.

Incumbent performs administrative mail support to ensure the effective operation of on-going mail activities.

Responsible for the entire mail processing operation to include incoming/outgoing mail & small package shipments & managing the operation to ensure optimal utilization of resources to include cost-containment when possible.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/03/2026.

Driver's License Requirement: A current valid state-issued driver's license is required. Note: We cannot accept photographs.

Therefore, please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide your driver's license for verification purposes.

You may qualify based on your experience and/or education as described below: GS-4 General Experience: You must have one year of general experience.

General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

This includes knowledge regarding proper address formatting; understanding of mail classes and special mail services; basic understanding of the Privacy Act of Freedom of Information Act requirements as they apply to employee and patient name and address information; ability to utilize a variety of programs to access mail/package reports.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed two (2) years of education above high school.

This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.

One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school.

(Transcript Required) OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and education beyond one year of high school.

(Transcript Required) You will be rated on the following Competencies for this position: Customer Service Computer Skills Interpersonal Skills Self Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Demands: The position places several physical demands upon the incumbent.

Delivery routes require extended walking and traveling both inside and outside between buildings in all types of weather. The incumbent is required to move wheeled postal hampers weighing up to 80 lbs.

And individually lift and place parcels weighing up to 50 lbs. and, with assistance, parcels weighing up to 70 lbs.

Work Environment: Mail distribution/messenger duties are performed within the facility's buildings and between them and may expose incumbent to inclement weather conditions.

Mail processing and reproduction work is generally performed in lighted, heated and air conditioned facilities.

During equipment operation, the incumbent is subject to machine noise, paper dust, lubricants and fumes for cleaning agents.

Safety precautions must be observed to prevent injury during the operations of the equipment and when lifting packages and boxes. Major Duties:

Internal Distribution Maintaining vigilance over mailroom employees to assure their compliance with all mailroom policies and procedures including but not limited to those related to mailroom safety and security.

Receiving all facility mail from external sources (e.g., U.S. Postal Service (USPS); U.S. Parcel Service (UPS); Federal Express (FedEx); etc.

Receiving and handling of perishable/refrigerated materials, urgent and sensitive documents (e.g., Express Mail, Priority Mail, etc.) varies among the different carriers but generally requires employee signature acknowledging receipt.

Making special messenger deliveries as required and delivering medical charts to clinics and wards for privileged patients Messenger service may be required from, to and between any office of the facility at any time and may, on occasion, require pick up/delivery to points external to the facility, e.g., post office.

Mail Analysis Assessing mail pieces to determine the necessity for control and/or date stamping. Working to improve efficiency of mailroom distribution locations and delivery points, etc.

Assessing mail addressed to former employees and patients for proper action. Reviewing official publications to determine proper routing to affected, implementing and/or operational facility elements.

Processing Outgoing Mail Assessing all outgoing mail for proper and complete address, proper labeling and packaging.

Authority to refuse mail pieces where packaging, labeling, endorsements or addressing is so insufficient as to hinder or delay delivery.

Assessing all outgoing mail pieces to determine the application of special services or use of an alternate carrier, e.g., FedEx, UPS, Roadway, OHL, etc.

Selecting the class of service and carrier will normally be made independently by the incumbent. Controlled Mail Signing receipt for mail piece when required by carrier delivering to the facility.

Delivering mail piece(s) to addressee within time frame appropriate to the time sensitivity of the mail piece(s), e.g., does the piece require immediate messenger service or may it be delivered during the next regularly scheduled mail delivery.

Entering date/time of delivery and obtaining signature of addressee or designee.

Ensuring the person signing for and receiving the mail piece is authorized to accept such deliveries on behalf of the addressee.

Facility Education/Publications Providing one-on-one education as needed to facility employees on the acceptability of mail pieces, classes of mail, special mail services and proper addressing and packaging.

Assessing mail at pick up point to determine acceptability of pieces and instruction provided as necessary. Providing timely reproduction services to the entire Medical Center.

Setting up, operating and adjusting the high-speed copier to produce single and multiple page copies.

Diagnosing equipment malfunctions/operating problems and performing corrective adjustment as necessary.

Determining the most effective means of reproduction in terms of quantity and types of equipment required for a particular job.

Work Schedule: Monday - Friday, 8:00am - 4:45pm Virtual: This is not a virtual position.

Position Description/PD#: Mail Clerk/PD01029A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized