M365 Administrator (ITP-C, BU)

Full Job Description

The Business Solutions Division of Seattle Information Technology (IT) is seeking candidates for an M365 Administrator (ITP-C, BU) to join the Workplace Productivity team specializing in the Microsoft 365 suite.

About us:

The City of Seattle believes in the diversity of our people, ideas, and experiences and is committed to building an inclusive culture that is representative of the community we serve.

Seattle Information Technology plays a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses.

We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient.

We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning.

We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action.

Seattle IT's mission: We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: ITStrategicPlan2025-2027.pdf.

Requirements

This position works under the Workplace Productivity Manager in Seattle IT in collaboration with fellow Digital Workplace team members, to contribute in building Seattle IT into an outstanding digital service delivery team.

Primary responsibilities will be administration and management of the existing Microsoft 365 suite.

This role requires advanced IT knowledge, including in-depth understanding of: Microsoft 365 suite (Teams, Exchange Online/Bookings, SharePoint Online, Forms, Planner/Project, Information Protection, Data Loss Prevention, Entra ID), Microsoft Active Directory Services, Microsoft Windows and Mac operating systems, Microsoft Windows Server operating systems, IT security principals, TCP/IP networking principals, DNS principals, Microsoft PowerShell, Microsoft Graph, and scripting skills.

Our goal is to support critical applications handled by the team through architecture design, education and training, operational support, planning and implementation, delivery excellence, high level of customer service, and align with City of Seattle ITSM standards.

Other responsibilities includes collaboration with other teams and technologies such as data governance (Purview IP and DLP), Microsoft 365 identity protection technologies (MFA, RBAC, Conditional Access, etc.), reporting & alerting, identify/write/update system, process, and customer documentation, participate in tiered support to meet service level expectations, participate in building and continually refining the roadmap for these technologies.

Communicate effectively and build strong relationships with Citywide customers on technical and business tasks through technical knowledge, experience, standard methodologies/processes, and recommendations for decision making. Partner with various entities throughout the City on Citywide challenges (Governance, IT Projects, Cloud Adoption, Digital Adoption of M365, etc.). Consult with the City’s various groups on the capabilities and usage of Workplace Productivity & Automation applications.

Qualifications

Required Qualifications:

NOTE: Equivalent combinations of education, experience, and/or training may be considered for the required qualifications.

Desired Qualifications:

Additional Information

Salary

The full salary range for this classification is $47.94 – 71.91 per hour.

Benefits

The City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Additionally, we provide free public transportation options.

Telework Expectations

This position offers flexibility of a hybrid work schedule.

Hybrid telework schedules have a minimum requirement of three days onsite per week, which is subject to change at any time at the Mayor’s discretion.

Individual schedules are based on operational needs and agreement between the employee and their supervisor.

Application & Selection Process

Please provide a complete application. Resumes will not be reviewed. Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates will be invited to participate in one or more interviews.

Who May Apply

This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences.

Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.

The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

Background Check

This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.

In addition, the Criminal Justice Information Services (CJIS) comprehensive background investigation, which includes fingerprinting, is required for this body of work.

Additionally, the North American Electric Reliability Corporation (NERC) comprehensive background investigation is required for this body of work.

Why Join the City of Seattle

The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism.

Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same.

To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Accommodations

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

For more information regarding this recruitment or if you require an accommodation, please contact Naomi Recania at naomi.recania@seattle.gov.

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